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Question: iPad randomly disconnecting from WIFI

Hi all...I’m wondering if anyone else is experiencing issues with their iPad randomly disconnecting from the internet? After the 2nd last update my iPad internet began disconnecting, then wouldn’t connect to my WIFI and refused to accept our password with the”wrong password” message....it’s BEYOND AGGRAVATING! I’ve reset my network connection repeatedly....turned the ipad off and on...etc. Nothing works until it just randomly connects itself back up to the WIFI! Had Apple online support dial in and they said my system is noting a fail error in the battery, yet my iPad holds a charge- darn thing is only not quite 2 years old....any advise/input would be very much appreciate...thanks!

iPad Pro Wi-Fi, iOS 11.1

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Nov 16, 2017 6:10 PM in response to Chris-Kevin In response to Chris-Kevin

I have been having the same issue with my iPhone 5s. Another user here told me to reset the network settings and it seemed to work. If that doesn’t work then you might need to contact your ISP (internet service provider) and see if everything on their end is up to date to work with your current iOS.


Good Luck!

Question marked as Helpful

Nov 17, 2017 1:19 PM in response to Chris-Kevin In response to Chris-Kevin

I get this a lot. The password never works, but what I find does work is, to


1. push off the Restart button on the side of the hub, so that the three lights on the front of the the hub stop glowing

2. press button on again

3. wait two minutes or so.

4. look at the three lights on the hub to make sure all 3 are glowing blue

5. go to Settings

6. and reconnect to Wi-Fi again.


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Question marked as Helpful

Nov 16, 2017 6:10 PM in response to Chris-Kevin In response to Chris-Kevin

I have been having the same issue with my iPhone 5s. Another user here told me to reset the network settings and it seemed to work. If that doesn’t work then you might need to contact your ISP (internet service provider) and see if everything on their end is up to date to work with your current iOS.


Good Luck!

Nov 16, 2017 6:10 PM

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Question marked as Helpful

Nov 17, 2017 1:19 PM in response to Chris-Kevin In response to Chris-Kevin

I get this a lot. The password never works, but what I find does work is, to


1. push off the Restart button on the side of the hub, so that the three lights on the front of the the hub stop glowing

2. press button on again

3. wait two minutes or so.

4. look at the three lights on the hub to make sure all 3 are glowing blue

5. go to Settings

6. and reconnect to Wi-Fi again.


User uploaded file

Nov 17, 2017 1:19 PM

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Nov 17, 2017 1:22 PM in response to jimikec In response to jimikec

Thanks - I’ll try that. Do your other devices remain connected while you’re experiencing this issue or are all disconnected? Plus, I had apple support dial in to my iPad and they said my unit was showing a memory issue but it was connected to the camera so they weren’t sure if it was causing the disconnect to occur. I’d be interested to hear if you had issues with memory as well on your device.

Nov 17, 2017 1:22 PM

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Nov 18, 2017 11:36 AM in response to jimikec In response to jimikec

I just spoke to my ISP and they had to reset my modem - apparently each time the iOS is updated it changes something in the identifier of my devices which ‘confuses’ my modem- I had checked my other devices and even though they had indicated a wifi signal they were also unable to connect. I think Apple needs to figure out the iOS updates a bit better to avoid issues like this.

Nov 18, 2017 11:36 AM

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Question: iPad randomly disconnecting from WIFI