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Question: My apple id is not allowed to activate my iphone

My apple id is not allowed to activate my iphone....the message whixh i have been given....is ...this apple is linked to an apple id .enter the appke id and passwordthat were used to set up this phone

Help me to endose this problem

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iPhone 5

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Nov 15, 2017 3:46 PM in response to @abdulrahman In response to @abdulrahman

Greetings, abdulrahman.


I see that you're unable to activate an iPhone 5 since there was a different Apple ID used to set it up. I'm happy to help.


Find My iPhone Activation Lock -- In order to activate your iPhone, you'll need to locate the previous owner to remove the activation lock.

Check for Activation Lock before you buy a device from someone else

Before you buy an iPhone, iPad, iPod touch, or Apple Watch from someone other than Apple or an authorized Apple reseller, make sure that the device is erased and no longer linked to the previous owner’s account. Ask the seller whether or not they've turned off Activation Lock, then follow these steps:

  1. Turn on the device and slide to unlock.
  2. If the passcode lock screen or the Home screen appears, the device hasn't been erased. Ask the seller to completely erase the device by going to Settings > General > Reset > Erase All Content and Settings. Don't take ownership of any used iPhone, iPad, or iPod touch until it's been erased.
  3. Begin the device setup process.
  4. If you're asked for the previous owner’s Apple ID and password, the device is still linked to their account. Hand the device back to the seller and ask them to enter their password. If the previous owner isn't present, they can remove the device from their account by signing in to icloud.com/find. Don't take ownership of any used iPhone, iPad, or iPod touch until it has been removed from the previous owner’s account.

You will know that a device is ready for you to use when you're asked to "Set up your iPhone," “Set up your iPad," or “Set up your iPod” the first time you turn it on.

If you buy a device that's still linked to a previous owner's account, contact them as soon as possible and ask them to erase the device and remove it from their account. Learn how to remove a device from a previous owner's account.


Take care!

Nov 15, 2017 3:46 PM

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Nov 15, 2017 9:47 PM in response to brenden dv In response to brenden dv

The first owner of this iphone he died so i dont have any information about the phone.if there is any way to help me do ir

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Sent from myMail for Android Thursday, 16 November 2017, 02:47AM +03:00 from Apple Support Communities Updates discussions-updates@apple.com :


>You received a reply

>

>brenden dv has replied to your question. You can view the full discussion in Communities.

>

>My apple id is not allowed to activate my iphone....the message whixh i have been given....is ...this apple is linked to an apple id .enter the appke id and passwordthat were used to set up this phone

>Greetings, abdulrahman.

>

>I see that you're unable to activate an iPhone 5 since there was a different Apple ID used to set it up. I'm happy to help.

>

>Find My iPhone Activation Lock -- In order to activate your iPhone, you'll need to locate the previous owner to remove the activation lock.

>>Check for Activation Lock before you buy a device from someone else

>>Before you buy an iPhone, iPad, iPod touch, or Apple Watch from someone other than Apple or an authorized Apple reseller, make sure that the device is erased and no longer linked to the previous owner’s account. Ask the seller whether or not they've turned off Activation Lock , then follow these steps:

>>* Turn on the device and slide to unlock.

>>* If the passcode lock screen or the Home screen appears, the device hasn't been erased. Ask the seller to completely erase the device by going to Settings > General > Reset > Erase All Content and Settings. Don't take ownership of any used iPhone, iPad, or iPod touch until it's been erased.

>>* Begin the device setup process.

>>* If you're asked for the previous owner’s Apple ID and password, the device is still linked to their account. Hand the device back to the seller and ask them to enter their password. If the previous owner isn't present, they can remove the device from their account by signing in to icloud.com/find . Don't take ownership of any used iPhone, iPad, or iPod touch until it has been removed from the previous owner’s account.

>>You will know that a device is ready for you to use when you're asked to "Set up your iPhone," “Set up your iPad," or “Set up your iPod” the first time you turn it on.

>>If you buy a device that's still linked to a previous owner's account, contact them as soon as possible and ask them to erase the device and remove it from their account. Learn how to remove a device from a previous owner's account .

>

>Take care!

>Correct Answer Helpful Answer

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Nov 15, 2017 9:47 PM

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Question: My apple id is not allowed to activate my iphone