Related Article

Turn off Find My iPhone Activation Lock

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Question:

Question: If I purchased a device from a retailer, how am I supposed to contact the previous owner to remove it from their iCloud

A friend of mine recently bought a used iPod Touch from a retailer and the device is blocked by an activation lock. The support page's only advice is to contact the previous owner but I really don't see how that is possible.

Posted on

Reply
Question marked as Apple Recommended
Answer:
Answer:

Return the device to the retailer.

Posted on

Page content loaded

User profile for user: DaShampooTester

Question: If I purchased a device from a retailer, how am I supposed to contact the previous owner to remove it from their iCloud