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Question: passcode problems

My pass code on my watch stopped working so I deleted everything and unpaired the watch from my phone and now it won’t re-pair

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Hi


As you cannot unlock your Apple Watch via the normal process, follow these steps to erase your locked Apple Watch and re-pair it with your iPhone:


  • Connect your watch to its charging cable, connected to power.
  • Whilst keeping your Apple Watch on the charger:
    • Press and hold the side button until you see the Power Off slider.
    • Press firmly on Power Off (do not try to slide it - just press down more firmly than a normal tap), release your finger, tap on Erase all content and settings and confirm when prompted.
  • Re-pair your Apple Watch using the Watch app on your iPhone, choosing to Restore from Backup if offered the option.


More information:

Set up your Apple Watch - Apple Support

If you forgot your Apple Watch passcode - Apple Support

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Question marked as Apple Recommended

Nov 14, 2017 1:14 AM in response to Tantrumel In response to Tantrumel

Hi


As you cannot unlock your Apple Watch via the normal process, follow these steps to erase your locked Apple Watch and re-pair it with your iPhone:


  • Connect your watch to its charging cable, connected to power.
  • Whilst keeping your Apple Watch on the charger:
    • Press and hold the side button until you see the Power Off slider.
    • Press firmly on Power Off (do not try to slide it - just press down more firmly than a normal tap), release your finger, tap on Erase all content and settings and confirm when prompted.
  • Re-pair your Apple Watch using the Watch app on your iPhone, choosing to Restore from Backup if offered the option.


More information:

Set up your Apple Watch - Apple Support

If you forgot your Apple Watch passcode - Apple Support

Nov 14, 2017 1:14 AM

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Question: passcode problems