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Question: I can’t pair my Apple Watch ! Help

I followed the instructions given in a previous answer. About erasing the contents but i can’t get into the phone to pair it nor can i sign in with my Apple ID. I’ve held the power button and waited for the power slider to appear. Held the power off and nothing happens. The words go in with the firm tap but still nothing happens. Somebody please help I have tried many times 🏾♀ I just want my watch to pair to my new iPhone. 🙄

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Answer:

As your Mom has forgotten her Apple ID credentials, it may help if she follows the instructions here:


Otherwise, if your Mom still needs assistance, ask her to contact Apple Support or to make a Genius Bar reservation, taking along the Apple Watch and her original proof of purchase for it:



More information:

About Activation Lock on your Apple Watch - Apple Support

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Nov 14, 2017 1:13 AM in response to CarleathaB In response to CarleathaB

Hi


If you are switching your Apple Watch to a new iPhone, then follow the instructions here:



If you need to erase the Apple Watch manually, then follow the steps here under "Erase your Apple Watch":


Unpair your Apple Watch and iPhone - Apple Support


If the Apple Watch is pre-owned and locked by Activation Lock, then arrange for the previous owner to follow the instructions here to prepare the Apple Watch for you, as the a new owner, to set up and use as your own:


About Activation Lock on your Apple Watch - Apple Support


If you still need help, then contact Apple Support:


Nov 14, 2017 1:13 AM

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Nov 14, 2017 10:50 AM in response to Jonathan UK In response to Jonathan UK

It’s my moms old watch she has no way of getting into the account. We don’t know the code, the account information, anything. So it’s in activation lock. Can i take it to Apple and they erase the data and content from it. I still have my box and and everything. I just want my watch to work.

Nov 14, 2017 10:50 AM

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Question marked as Apple Recommended

Nov 14, 2017 10:55 AM in response to CarleathaB In response to CarleathaB

As your Mom has forgotten her Apple ID credentials, it may help if she follows the instructions here:


Otherwise, if your Mom still needs assistance, ask her to contact Apple Support or to make a Genius Bar reservation, taking along the Apple Watch and her original proof of purchase for it:



More information:

About Activation Lock on your Apple Watch - Apple Support

Nov 14, 2017 10:55 AM

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Question: I can’t pair my Apple Watch ! Help