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Level 1

8 points

I can’t pair my Apple Watch ! Help

I followed the instructions given in a previous answer. About erasing the contents but i can’t get into the phone to pair it nor can i sign in with my Apple ID. I’ve held the power button and waited for the power slider to appear. Held the power off and nothing happens. The words go in with the firm tap but still nothing happens. Somebody please help I have tried many times 🏾♀ I just want my watch to pair to my new iPhone. 🙄

Posted on Nov 13, 2017 7:18 PM

Best reply

Jonathan UK

Level 10

163,763 points

Posted on Nov 14, 2017 10:55 AM

As your Mom has forgotten her Apple ID credentials, it may help if she follows the instructions here:

Otherwise, if your Mom still needs assistance, ask her to contact Apple Support or to make a Genius Bar reservation, taking along the Apple Watch and her original proof of purchase for it:

More information:

About Activation Lock on your Apple Watch - Apple Support

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I can’t pair my Apple Watch ! Help

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