iPhone 7plus will not update.

Question

Level 1

4 points

iPhone 7plus will not update.

The phones screen froze. Did a reboot of the device (holding power button&down volume) but now the phone will not restore or even start the update. Phone is stuck in “verifying updated iPhone software”. This in recovery mode

Posted on Nov 13, 2017 7:43 PM

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Answer 1

visberry

Level 2

277 points

Nov 13, 2017 8:20 PM in response to Joe6276

Hello there,

I will try and help you restore your iPhone to iOS 11.1.1 after a failed software update. To fix this, you need to enter DFU Mode (Device Firmware Update Mode) this will reinstall the iOS version, even if it is beyond repair. To enter DFU Recovery Mode, follow these steps:

https://www.imore.com/how-to-iphone-ipad-dfu-mode

Once you are in DFU mode, your screen will be black, so don't interact with the device at all. iTunes will prompt you that a device is in DFU mode, once it is connected, click on "Restore iPhone", iTunes may need to download iOS 11.1.1 from the iPhone Software Update Server, which is around 3GB, so be patient.

Don't disconnect the device during the restore process, a video link is here: https://www.youtube.com/watch?v=KbLaxZzb3Iw

Need more help, just reply too this thread.

Good Luck,

Vis

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