Airport Extreme Oddness

What happens if you open AirPort Utility on your Mac and click Edit in the smaller window that appears?

Can you see the tabs for Base Station, Internet, Wireless, Network, Disks at the top of the screen?

If yes, click on the Network tab, and report on the setting that you see for Router Mode. It will likely either be DHCP and NAT......or.....Off (Bridge Mode).

Next item......we need the make and model number of your modem to know whether the setting for Router Mode is correct for the type of modem that you have.

Apple related guidelines in reference.

Hope this works out.

AirPort Utility: Add a printer to your Wi-Fi network

http://support.apple.com/kb/PH10875

https://support.apple.com/kb/PH22797

USB printer troubleshooting for AirPort Express, AirPort Extreme, and AirPort Time Capsule

https://support.apple.com/en-us/HT203159

Ok, a few things come to mind:

1. Did you configure this printer to use a static local IP address or to get an IP address from DHCP?
2. Is your Mac configured for "IPv6 Link-local only" or "IPv6 Automatic?"

   System Preferences > Network > Wi-Fi or Ethernet (depending on how you connect this Mac to the network) > Advanced > TCP/IP tab > Configure IPv6

3. Do you use any type of software firewall or anti-virus application on this Mac?

Yes, it may be possible; however, I would suggest that you do the following:

1. Try using a static local IP address for your printer instead of using DHCP to assign it an address. Choose an address outside of the default DHCP range of: 10.0.1.2-200, to something like: 10.0.1.210
2. Change the IPv6 setting to: Link-local only.

Let's start with the second item, changing the IPv6 address type to Link-local only.

On your Mac:

• System Preferences > Network > Wi-Fi or Ethernet (depending on how you connect your Mac to the network) > Advanced > TCP/IP tab > Configure IPv6
• Change this setting to "Link-local only"
• Click on OK.
• Click on Apply.

Changing the printer's setting to use a static IP address should be available in the link I provided you for this printer's User Guide. You would use the printer's front control panel to change settings.

You can try running a wireless network diagnostics test from the printer's control panel:

• (From page 157) From the Home screen on the printer control panel, swipe until the Setup menu displays. Touch the Setup icon to open the menu.
• Scroll to and select Self Diagnostics.
• Select Run Wireless Test to start the test. The printer prints a test page that shows the test results.

This would provide you with the current settings.

Where you would want to concentrate on starts on page 101. This section is about configuring the printer's network settings. The one we would want would be how the printer get's its IP address. We would want to choose Manual. Take a look at section: Manually configure IPv4 TCP/IP parameters from the control panel.

Power off the modem completely by pulling the power cable from the back of the device or pulling the power supply from the AC wall jack.

Leave the modem off at least 60 minutes to allow the equipment back at the cable company to fully reset and issue a new fresh IP address. Better to wait longer......2-3 hours.....if possible.

Power off everything else on the entire network as well.

After the modem power down period, start up the modem and let it run for 5-10 minutes by itself.

Then, power up the AirPort Extreme and let it run for 5-10 minutes.

See if your Mac will connect. If it will, power up another device. If it connects, power up another device. Keep powering up devices one at a time checking as you go. Report on your results.

Since all of your other devices will connect, this is clearly a printer problem, not an AirPort Extreme issue. But, we can try to help.

What is the make and model number of the printer? We ask because other users who see this post might have the same model and be able to offer some tips on getting the printer working again.

In the meantime, please check online support with your printer manufacturer for troubleshooting tips and suggestions on the printer.

The report indicates that the security has been changed on the AirPort router, but this is not possible if all that you did was power off the AirPort and then power it back up. So, the report is not correct unless you have manually changed some of the settings on the AirPort.

Very few users have MAC Access Control set up, but if you do, chances are you would know it, since you would have had to have gone through a long and detailed process to set up "rules" for each device that connects to your network.

As Bob has mentioned, HP has a support page for this printer.

You may just need to factory reset this printer, and then, set it back up to work on your network.

Page 114 of this printer's User Guide covers resets and pages 155-157 covers how to set up the printer to connect to a wireless network.

Sorry, but I’m at a loss to know what else I can offer at this point. You may need to hire an IT expert in your area to take a look at your situation and potentially offer a solution. Good luck!