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Question: 11.1.1 update apple ID screen freezing

I downloaded the 11.1.1 update. I am on the software update apple ID screen. I am typing the correct password, but my phone thinks for a minute then just returns to the Apple ID screen without progress nor a error message. I've tried turning off wifi, unpluging from cord, and restarting my phone. I can't get out of the update or use my phone at all. Can I just bypass signing in?

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Nov 14, 2017 4:06 PM in response to Cheratoy In response to Cheratoy

Hi Cheratoy,

I understand that you've downloaded the iOS 11.1.1 update to your device, but you're running into some trouble after you attempt to put in your Apple ID and password. It's certainly important to keep your device fully updated; let's see if we can figure this out!

First, let's have you try removing the update before trying again:
  1. Go to Settings > General > iPhone Storage.
  2. Find the iOS update in the list of apps.
  3. Tap the iOS update, then tap Delete Update.
  4. Go to Settings > General > Software Update and download the latest iOS update.
If you continue to have this issue after trying these steps, please follow the guidance here:

If you don’t see the update in the list of apps or if the issue happens again, you need to update your device with iTunes.

Get help with over-the-air iOS updates - Apple Support

Nov 14, 2017 4:06 PM

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Question: 11.1.1 update apple ID screen freezing