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Question: "Incorrect" Verification Code

I have 2 Apple IDs. The first is on my Apple account; the second is on my phone. Apple sends codes for the second account to that email yet every time I use it I get an "Incorrect Verification Code; try entering your verification code again" message. The device won't let me change accounts to the first either, saying that account "is no longer available" even though that's what my Apple ID account presently shows! How do I get out of this Catch-22?

iPhone X, iOS 11.1

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Nov 14, 2017 6:02 AM in response to rcwright@6764 In response to rcwright@6764

there is a contact link.


Apple ID Support


Apple ID Support (2)


Apple Support by e-mail or chat Select your device, Battery, Power and Charging, then Power adapter not working to get a chat option. If you need to talk to them, ask them if they will do a Skype or FaceTime with you.


Apple Support using Twitter

Nov 14, 2017 6:02 AM

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Question: "Incorrect" Verification Code