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Question: Left shift key connection weak

I have a MacBook Pro 2017 without the touch bar, and the connection of my left shift key is weak/broken.


When I try to capitalize my letters, it becomes capitalized at a 50% rate, meaning the shift button randomly works or doesn't. If I try to type a capital "a," even if I'm pressing the shift key it would only become "A" about half the time. It's not only for capitalization, and this happens for anything that requires the shift key. And it is only the left shift key, as my right one works completely fine.


This is me holding the shift key down and pressing "f" rapidly: ffFFFFFFFFfffFFFFFFFFffFFFfffffffFFFF


This is very annoying.

MacBook Pro, macOS Sierra (10.12.6)

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Nov 13, 2017 11:43 PM in response to shawk7290 In response to shawk7290

As you appear to be still under warranty, ideally you should get the machine back to an Apple store for evaluation.


Assuming there has been no spillage of liquid, you could test the situation by re-setting the SMC per the instructions here first, and before going to the store.



https://support.apple.com/en-us/HT201295

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Question marked as Helpful

Nov 13, 2017 11:43 PM in response to shawk7290 In response to shawk7290

As you appear to be still under warranty, ideally you should get the machine back to an Apple store for evaluation.


Assuming there has been no spillage of liquid, you could test the situation by re-setting the SMC per the instructions here first, and before going to the store.



https://support.apple.com/en-us/HT201295

Nov 13, 2017 11:43 PM

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Nov 14, 2017 1:29 AM in response to seventy one In response to seventy one

Thanks for the reply!


I tried doing that SMC reset, but sadly the problem is still here. I'll go visit the Apple store to get it checked out sooner or later, but are there other possible solutions I can try before going?


Thank you so much

Nov 14, 2017 1:29 AM

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Nov 14, 2017 1:41 AM in response to shawk7290 In response to shawk7290

You will understand that I am not advising this procedure because I do not know how competent or careful you are ... but were it me, I would first turn off the machine, then remove the key tile to see if dust or other detritus has slipped down the side and clean it and the contact thoroughly. You may get guidance via this uTube video.

https://www.youtube.com/watch?v=G_Cue2IlXIg

Nov 14, 2017 1:41 AM

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Question: Left shift key connection weak