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Question: I got an email about in app purchases I didn’t make

I got an email saying I was billed for an in-app purchase I didn’t make. There is more than one and I never make in-purchases. How can I handle this?

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Nov 14, 2017 12:10 AM in response to Lilmark02 In response to Lilmark02

You are sure that it’s a genuine email from Apple and not a phishing attempt trying to get your account and payment details ?


Phishing and similar emails : Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support

Genuine iTunes emails : Identifying legitimate emails from the iTunes Store - Apple Support

Viewing an account's purchase history : See your purchase history in the iTunes Store - Apple Support (on an iOS device you can view the last 90 days purchases via http://reportaproblem.apple.com)


If it's a genuine email and it shows on your account's purchase history, and nobody else has access to your account or devices/computers, then contact iTunes Support : https://support.apple.com/contact . And change your account's password http://appleid.apple.com - after changing it : What to do after you change your Apple ID email address or password - Apple Support.


If it is a phishing email you could forward it to Apple : reportphishing@apple.com , and then delete it.

Nov 14, 2017 12:10 AM

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Question: I got an email about in app purchases I didn’t make