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Question: My iPhone 5SE Ios 11.1.1 stuck on apple logo. I try everything but it's not yet working

pleasehelp me!

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Nov 14, 2017 5:48 PM in response to moshabak In response to moshabak

Hi, moshabak!


Thanks for visiting the Apple Support Communities. From your post, I see that your iPhone SE will not boot as expected; it is getting stuck at the Apple logo. I'm happy to help!


From what you've described, I would recommend the following steps from If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support :

If your device turns on but gets stuck during start up

If you see the Apple logo or a red or blue screen during startup, try these steps:

  1. Connect your device to a computer and open iTunes. If you don't have a computer, try to borrow one, or go to an Apple Store or Apple Authorized Service Provider for help.
  2. While your device is connected, force it to restart.
    • On an iPhone X, iPhone 8, or iPhone 8 Plus: Press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Then, press and hold the Side button until you see the recovery-mode screen.
    • On an iPhone 7 or iPhone 7 Plus: Press and hold the Side and Volume Down buttons at the same time. Keep holding them until you see the recovery-mode screen.
    • On an iPhone 6s and earlier, iPad, or iPod touch: Press and hold both the Home and the Top (or Side) buttons at the same time. Keep holding them until you see the recovery-mode screen.
  3. Don't release the buttons when you see the Apple logo. Keep holding until you see the recovery mode screen.
    User uploaded file
  4. When you get the option to restore or update, choose Update. iTunes will try to reinstall iOS without erasing your data.
    User uploaded file

iTunes will download the software for your device. If it takes more than 15 minutes, your device will exit recovery mode and you'll need to repeat steps 2 and 3.

User uploaded file




Have a great day!

Nov 14, 2017 5:48 PM

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Nov 15, 2017 10:27 AM in response to moshabak In response to moshabak

Hey, moshabak!


Thanks for the update; we appreciate the additional information.

Since the steps provided in the previous response have not solved your issue, the next recommendation I would make is to reach out to Apple Support directly for assistance. You can do that here: Contact Apple Support .

Cheers!

Nov 15, 2017 10:27 AM

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Question: My iPhone 5SE Ios 11.1.1 stuck on apple logo. I try everything but it's not yet working