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Question: Ive tried to use recovery mode but it wont work

Hi

My son's ipad has been disabled and we can't use it but I have tried to do the recovery mode as I googled it but it keeps trying to shut down. What can I do?

Thanks

iPad Mini Wi-Fi

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What are the instructions for recovery mode that you are trying ? It can take a few attempts to successfully get a device into it, there are instructions half-way down this page : If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support

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Nov 14, 2017 1:12 AM in response to kellypower In response to kellypower

What are the instructions for recovery mode that you are trying ? It can take a few attempts to successfully get a device into it, there are instructions half-way down this page : If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support

Nov 14, 2017 1:12 AM

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Nov 14, 2017 1:28 AM in response to King_Penguin In response to King_Penguin

I've plugged in the ipad to our computer and it is saying that I can't go onto iTunes as it is disabled so I am trying to press the top button and the up button on the side as per the instructions, but it goes to the power off slide button

Nov 14, 2017 1:28 AM

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Question: Ive tried to use recovery mode but it wont work