Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Question:

Question: Unable to type i or k

I have read of the bug with autocorrecting the letter i to a funny symbol. However, I cannot even type i or k at all! Hardware problem or is it to do with the bug?

iPhone 6, iOS 11.1

Posted on

Reply
Question marked as Solved
Answer:
Answer:

That's exactly what I suspected. The screen is at fault. You can certainly put a new screen on your iP6, but maybe, just maybe it's time to treat yourself to a new phone......hint hint.

Posted on

Page content loaded

Nov 14, 2017 5:03 AM in response to i_am_chosenman In response to i_am_chosenman

Yes, the suggestion made by x64uk is the only possible workaround that I can see, at the moment.

But your situation is strange.

Many people solved similar issues updating their devices to iOS 11.1.1., and clearing their "text replacement" and/or restarting their iphones.

So, I do not have further suggestions, except these 2 operations:

Remove your keyboard, restart your device, add the keyboard back again and test it.

or

Install a fresh copy of latest iOS version, restoring your device to factory settings.

To do this, make a full backup of your iP6, then follow the steps provided in this support guide, and set your iphone as new:

Restore your iPhone, iPad, or iPod to factory settings - Apple Support

Then restore from your previous backup.

If nothing changes, contact the nearest Apple Store and see if they can find a different solution.

Regards

Giulio

Nov 14, 2017 5:03 AM

Reply Helpful

Nov 14, 2017 8:08 AM in response to ProustGiulio In response to ProustGiulio

Neither suggestion helped.

Have checked further and found that the letters i,k,m plus 8,&,' (when in caps mode) plus *,$,' do not work. That is, they are all in the same area of the screen when in portrait mode. There is also a small area above the position of these letters that is unresponsive.

Surely it must be hardware?

Nov 14, 2017 8:08 AM

Reply Helpful

Nov 14, 2017 8:28 AM in response to i_am_chosenman In response to i_am_chosenman

Well, it's difficult to give you an appropriate answer remotely.

But if nothing has changed after the troubleshootings steps I suggested, it could be a hardware problem (screen?). Have your device inspected at the nearest Apple Store.

The only thing I have in mind now is: are you using a screen protector? Should be this case, remove it and test your keyboard again.

Regards

Giulio

Nov 14, 2017 8:28 AM

Reply Helpful

Nov 14, 2017 9:41 AM in response to rbrylawski In response to rbrylawski

rbrylawski wrote:


Another thing to ask is if this is the original screen on the phone, or has it been replaced, either by Apple or aftermarket service?

This is a fine question.

I didn't think about it (I've many things to learn).

Thanks.

Giulio

Nov 14, 2017 9:41 AM

Reply Helpful

Nov 14, 2017 10:44 AM in response to ProustGiulio In response to ProustGiulio

@i_am_chosenman

I suppose the thing to do would be to check the digitizer.


Maybe open up the notes app, open a new note, choose the pencil icon at the bottom of the screen, and see if we can draw lines across the are of the screen where the errant keys are normally located.


@ProustGiulio - You're not the first an you won't be the last 🙂 . I think we all have 'autocorrect bug fatigue' at the moment - and there are still users reporting autocorrect issues after 11.1.1.

Nov 14, 2017 10:44 AM

Reply Helpful

Nov 14, 2017 10:57 AM in response to i_am_chosenman In response to i_am_chosenman

Which model of iPhone are you using? I had what seems like a similar issue with my new iPhone X after I left the office on a cold day - some keys on the right side of the keyboard (in portrait) were unresponsive for about half a minute, then they came back to life. For now I blamed that on the temporary touchscreen issue when the iPhone is exposed to cold temperatures, which was publicly admitted by Apple a few days ago and will be solved in a future update.

Nov 14, 2017 10:57 AM

Reply Helpful
User profile for user: i_am_chosenman

Question: Unable to type i or k