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Question: iOS 11.1.1 freezes for no apparent reason?

Am using an iphone 7 and since upgrading to 11.1.1 my phone keep freezing for no apparent reason. It won't respond to touch. I can't even switch it off! I have to do a hard reset in order to use my phone again. Please help to update the firmware and fix it

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Nov 14, 2017 2:20 AM in response to hermes15184 In response to hermes15184

I'm using the same iphone model and the same iOS version, and everything is fine.

Since you've already tried to restart your device (to no avail), I would suggest to restore your iphone to factory settings, so that you install a fresh copy of the latest iOS (11.1.1).

To do this, make a full backup of your device, then follow the steps provided in this support guide, setting your iP7 as new.:

Restore your iPhone, iPad, or iPod to factory settings - Apple Support

Then restore from your previous backup.

Regards

Giulio

Nov 14, 2017 2:20 AM

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Question: iOS 11.1.1 freezes for no apparent reason?