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Question: Touch ID Not Working After 11.1.1 Update

I have an iPhone 8 and the touch id stopped working for only one of my finger prints, but still works for the other after I updated to 11.1.1. I have deleted the not working finger print and redoing it and that did not fix the problem. I have completed a hard restart. I am trying to avoid a complete resetting of my phone, if possible.


This is the first issue that I have had with my phone since I got it. I never experienced any of the problems that I have heard that many others have had. I didn't even have any of the issues with the keyboard that was what prompted the 11.1.1 update to begin with, but now I have this issue. Has anyone else experienced this? Any thoughts on how it might be corrected?

iPhone 8, Apple Watch 3

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Nov 15, 2017 4:35 AM in response to chris_g1 In response to chris_g1

Thanks for the link. I did try those suggested steps, though without going into an Apple Store or contacting support. I guess I will have to try that. It's just irritating that I did not have this issue until after the most recent update of the IOS.

Nov 15, 2017 4:35 AM

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Question: Touch ID Not Working After 11.1.1 Update