Has anyone had problems with airpods losing connection with their phone?

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Has anyone had problems with airpods losing connection with their phone?

I recently updated my iPhone 7+ with the latest iOS version (11.1.1) and now my air pods will not connect to my phone. All the other Bluetooth connections from my phone are working. Has anyone had any problems with their air pods?

Posted on Nov 14, 2017 4:57 AM

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Answer 1

rose_10

Community Specialist

Nov 14, 2017 7:35 PM in response to Beard923

Hello Beard923,

Thanks for asking the Apple Support Communities for help with your AirPods. This help article has steps to try: Use your AirPods

If you can't set up your AirPods

If you don't see the setup animation when you try to set up your AirPods with your iPhone, follow these steps. After each step, try to set up your AirPods again.

Make sure that your AirPods are charged.

Close the lid, wait 15 seconds, then open the lid. The status light should flash white.

If the status light doesn't flash white, press and hold the setup button on the back of the case until you see the status light flash white.

Still can't set up your AirPods? Press and hold the setup button for at least 15 seconds, until you see the status light flash amber a few times and then flash white.

Let us know if you still need help. Thanks and have a great evening.

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