My Apple Music is not recognizing that i already have an account and pay for a plan, why is it not working? When i click on songs in the search area of Apple Music, it prompts me to choose a plan first, this should not be happening as i just paid my Apple Music bill on November 4th. Why is it not working!?
iPhone 7 Plus, iOS 11.1
Welcome to the Apple Support Communities!
It sounds like you have an Apple Music subscription, but you aren't able to access the Apple catalog on your iPhone 7 Plus.
The first thing I would suggest is to confirm iCloud Music Library is enabled on your iPhone. Tap Settings > Music > and tap to turn the switch on (green).
The resource below provides some additional troubleshooting steps:
Access your music collection on all of your devices with Apple Music
If you're missing or can't play music
- Make sure that you're signed in with the Apple ID and password that you use with your Apple Music membership and to make purchases from the iTunes Store.
- Check to see if your Apple Music membership is active.
- Check to see if the purchases are hidden, then unhide them.
- Learn what it means if songs appear in gray text.
- Learn what to do if you see an exclamation mark next to content in iTunes.
- Learn what to do if you don’t see all of your songs, albums, playlists, or other imported content after you update iTunes on your computer.
Take care.
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Why is my Apple Music not working
