app store

good day, yesterday bought the game GTA SA by mistake, issued a refund, came sms to the post that the return is completed, the game was gone and the money did not return to the card, I thought that the game did not return and tried to download it a second time, and accidentally bought again, but money on the card was not and could not pay, as a result I have no game not money for it and access to purchases in the app store is closed, please solve my problem to return money to the card and open access to the store.