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Question:

Question: Bouncing beach ball on Mac Air

How do I stop the spinning beach ball on Mac Air

MacBook Air (13-inch Mid 2011), OS 10.12.6

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Nov 14, 2017 9:11 AM in response to JimmyCMPIT In response to JimmyCMPIT

ok

EtreCheck version: 3.4.6 (460)

Report generated 2017-11-14 09:44:08

Download EtreCheck from https://etrecheck.com

Runtime: 2:12

Performance: Excellent


Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.

Click the [Remove/Report] links to remove adware or update the whitelist of legitimate software.

Click the [Clean up] link to delete unused files.


Problem: Beachballing

Description:

beach balling


Hardware Information: ⓘ

MacBook Air (13-inch, Mid 2013)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Air - model: MacBookAir6,2

1 1.7 GHz Intel Core i7 (i7-4650U) CPU: 2-core

8 GB RAM Not upgradeable

BANK 0/DIMM0

4 GB DDR3 1600 MHz ok

BANK 1/DIMM0

4 GB DDR3 1600 MHz ok

Handoff/Airdrop2: supported

Wireless: en0: 802.11 a/b/g/n/ac

Battery: Health = Normal - Cycle count = 407

iCloud Quota: 12.05 GB available


Video Information: ⓘ

Intel HD Graphics 5000 - VRAM: 1536 MB

Color LCD 1440 x 900


Disk Information: ⓘ

APPLE SSD SM0256F disk0: (251 GB) (Solid State - TRIM: Yes)

[Show SMART report]

EFI (disk0s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB

(disk0s2) <not mounted> [APFS Container]: 250.79 GB


USB Information: ⓘ

USB30Bus

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller


Thunderbolt Information: ⓘ

Apple Inc. thunderbolt_bus


Virtual disks: ⓘ

Macintosh HD (disk1s1 - APFS) / [Startup]: 250.79 GB (117.77 GB free)

Physical disk: disk0s2 250.79 GB (117.77 GB free)

(disk1s2) <not mounted> [Preboot]: 250.79 GB

Physical disk: disk0s2 250.79 GB

(disk1s3) <not mounted> [Recovery]: 250.79 GB

Physical disk: disk0s2 250.79 GB

(disk1s4) /private/var/vm [VM]: 250.79 GB

Physical disk: disk0s2 250.79 GB


System Software: ⓘ

macOS High Sierra 10.13.1 (17B48) - Time since boot: less than an hour


Gatekeeper: ⓘ

Mac App Store and identified developers


Possible adware: ⓘ

Adware: /Library/LaunchDaemons/com.MyUpdater.agent.plist

Adware: ~/Library/LaunchAgents/com.updater.mcy.plist

Adware: ~/Library/LaunchAgents/com.updater.watch.mcy.plist

3 possible adware files found. [Remove/Report]


Clean up: ⓘ

/Library/LaunchDaemons/com.MyUpdater.agent.plist

/Applications/MyUpdater/MyUpdater -guid 47205732988671239 -source nwt-1633

Executable not found!

One orphan file found. [Clean up]


Kernel Extensions: ⓘ

/System/Library/Extensions

[not loaded] com.quark.driver.Tether (1.1.0d4 - SDK 10.4) [Lookup]

[loaded] com.quark.driver.Tether64 (1.1.0d3 - SDK 10.6) [Lookup]


System Launch Agents: ⓘ

[not loaded] 8 Apple tasks

[loaded] 167 Apple tasks

[running] 112 Apple tasks

[killed] One Apple task

one process killed due to insufficient RAM


System Launch Daemons: ⓘ

[not loaded] 39 Apple tasks

[loaded] 170 Apple tasks

[running] 112 Apple tasks

[killed] 8 Apple tasks

8 processes killed due to insufficient RAM


Launch Daemons: ⓘ

[failed] com.MyUpdater.agent.plist (? a12a7491 0 - installed 2016-08-17) Adware! [Remove/Report]

[loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2016-05-14) [Lookup]

[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2016-05-14) [Lookup]

[loaded] com.adobe.fpsaud.plist (? 2afb3af7 defea098 - installed 2017-10-25) [Lookup]

[not loaded] com.apple.installer.cleanupinstaller.plist (? 1963bf56 0 - installed 2017-11-14)

[running] com.fitbit.fitbitd.plist (? 969bfef5 13febdad - installed 2012-06-22) [Lookup]

[running] com.fitbit.galileod.plist (Fitbit, Inc. - installed 2016-08-09) [Lookup]

[loaded] uk.co.canimaansoftware.ClamXavHelper.plist (Mark Allan - installed 2017-03-17) [Lookup]

[loaded] uk.co.canimaansoftware.ClamXavHelperUpdater.plist (Mark Allan - installed 2016-09-11) [Lookup]


User Launch Agents: ⓘ

[loaded] com.adobe.ARM.[...].plist (? c8cc50de 6544c040 - installed 2015-10-14) [Lookup]

[loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2017-08-11) [Lookup]

[loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-09-27) [Lookup]

[loaded] com.updater.mcy.plist (? 3fe68d27 a2d0100a - installed 2017-07-14) Adware! [Remove/Report]

~/Library/Application Support/updater_mcy/updater_mcy

[loaded] com.updater.watch.mcy.plist (? 6165ad2d a2d0100a - installed 2017-07-14) Adware! [Remove/Report]

~/Library/Application Support/updater_mcy/updater_mcy

[loaded] com.user.UninstallAD.plist (Apperience Corporation - installed 2016-09-11) [Lookup]

[loaded] uk.co.canimaansoftware.clamxav.UninstallWatcher.plist (Mark Allan - installed 2017-03-20) [Lookup]

[loaded] uk.co.canimaansoftware.clamxav.freshclam.plist (Mark Allan - installed 2017-03-20) [Lookup]


Internet Plug-ins: ⓘ

FlashPlayer-10.6: 27.0.0.187 (installed 2017-11-14) [Lookup]

QuickTime Plugin: 7.7.3 (installed 2017-10-25)

AdobePDFViewerNPAPI: 17.012.20098 (installed 2017-10-04) [Lookup]

AdobePDFViewer: 17.012.20098 (installed 2017-10-04) [Lookup]

o1dbrowserplugin: 5.41.3.0 (installed 2015-12-17) [Lookup]

Flash Player: 27.0.0.187 (installed 2017-11-14) [Lookup]

googletalkbrowserplugin: 5.41.3.0 (installed 2015-12-11) [Lookup]

Silverlight: 5.1.30514.0 (installed 2014-12-14) [Lookup]

JavaAppletPlugin: Java 8 Update 77 build 03 (installed 2016-04-13) Check version


Safari Extensions: ⓘ

[enabled] AccessSearch - Uttanka Sievers - http://www.yahoo.com (installed 2017-07-14)


3rd Party Preference Panes: ⓘ

Flash Player (installed 2017-10-25) [Lookup]

Java (installed 2016-04-13) [Lookup]


Time Machine: ⓘ

Skip System Files: NO

Mobile backups: OFF

Auto backup: NO - Auto backup turned off

Volumes being backed up:

Macintosh HD: Disk size: 250.79 GB Disk used: 133.02 GB

Destinations:

Seagate Backup Plus Drive [Local]

Total size: 999.86 GB

Total number of backups: 3

Oldest backup: 5/4/16, 12:12 PM

Last backup: 5/5/16, 5:14 PM

Size of backup disk: Excellent

Backup size 999.86 GB > (Disk size 250.79 GB X 3)


Top Processes by CPU: ⓘ

6% WindowServer

2% kernel_task

2% firefox

0% fontd

0% galileod


Top Processes by Memory: ⓘ

1.53 GB firefox

844 MB kernel_task

122 MB mds_stores

109 MB system_installd

105 MB Finder


Top Processes by Network Use: ⓘ

Input Output Process name

7 MB 240 KB firefox

427 KB 34 KB mDNSResponder

20 KB 28 KB apsd

15 KB 3 KB cloudd

6 KB 3 KB netbiosd


Top Processes by Energy Use: ⓘ

84.72 firefox

10.72 WindowServer

2.78 mdworker

2.50 mdworker

2.48 mdworker


Virtual Memory Information: ⓘ

3.57 GB Available RAM

1.70 GB Free RAM

4.43 GB Used RAM

1.87 GB Cached files

69 MB Swap Used


Software installs (last 30 days): ⓘ

Adobe Flash Player: (installed 2017-10-16)

ClassicWeather: 2.1.2 (installed 2017-10-25)

Adobe Flash Player: (installed 2017-10-25)

Adobe Flash Player: (installed 2017-11-14)

Reverb: 2.0.7 (installed 2017-11-14)

Open Any File: 1.2.2 (installed 2017-11-14)


Install information may not be complete.


Diagnostics Events (last 3 days for minor events): ⓘ

2017-11-14 09:39:11 Firefox.app High CPU use [Open] [Details]

Nov 14, 2017 9:11 AM

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User profile for user: Vlzb

Question: Bouncing beach ball on Mac Air