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Question: MacBook Pro screen reawakening

Hi,


I have a MacBook Pro (13-inch, 2017, Two Thunderbolt 3 ports) running Sierra 10.12.6. At night I like to listen to podcasts with the screen dark, which I did without issue with my previous MacBook Pro. I play a podcast on iTunes, and tap the brightness down key until the screen is dark.


This new MacBook will remain dark for ~3-5 minutes, then the screen comes back on again. I tap the brightness down once more, and after a few more minutes, it comes on again. Now it seems that any key I touch will send it back to a dark screen. After these two times, it doesn't come on again, as far as I can tell.


Any ideas what might be causing this behavior? Thanks!

MacBook Pro with Retina display, macOS Sierra (10.12)

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Nov 14, 2017 7:07 AM in response to robtour In response to robtour

Hi,


All I can suggest is to try resetting the NVRAM: https://support.apple.com/en-us/HT204063, and if that doesn't work, contact Apple with your 90 days of free phone support and troubleshoot with them to determine if it could be hardware related (doesn't sound like it).

Nov 14, 2017 7:07 AM

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Question: MacBook Pro screen reawakening