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Question: I installed 10.13.1 but have two problems.

iMac (21.5-inch, mid 2014) 1.4 GHz Intel Core i5, 8 GB 1600. Chrome Version 61.0.3163.100 (Official Build)j (64 bit) and Scrivener Version 2.8.1 (26322)

macOS 10.13.1 generated two problems for me. (1) The Security & Privacy will not allow an update. I attempted to uncheck "Require password". I unlocked, unchecked, and relocked. No error message. When I return, the check mark has returned.

(2) On occasion, the Cursor or Pointer fails to work (seems random). I see the arrow cursor and move it around, but in the Scrivener editor and Chrome (the big I) Pointer, it disappears and I cannot enter text.


To recover, I press the power-off button. The screen goes black. I press shift-key, and it lights up and the cursor/pointer again work. The unit didn't power down.

iMac, macOS High Sierra (10.13.1), all-in-one

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Nov 14, 2017 12:46 PM in response to BobKeepsUp In response to BobKeepsUp

Possible Fixes for High Sierra

You should try each, one at a time, then test to see if the problem is fixed before going on to the next.


Be sure to backup your files before proceeding if possible.


  1. Shutdown the computer, wait 30 seconds, restart the computer.
  2. Resetting your Mac’s PRAM and NVRAM
  3. Reset the System Management Controller (SMC)
  4. Start the computer in Safe Mode, then restart normally. This is slower than a standard startup.
  5. Repair the disk by booting from the Recovery HD. Immediately after the chime hold down the Command and R keys until the Utility Menu appears. Choose Disk Utility and click on the Continue button. Select the indented (usually, Macintosh HD) volume entry from the side list. Click on the First Aid button in the toolbar. Wait for the Done button to appear. Quit Disk Utility and return to the Utility Menu. Restart the computer from the Apple Menu.
  6. Create a New User Account Open Users & Groups preferences. Click on the lock icon and enter your Admin password when prompted. On the left under Current User click on the Add [+] button below Login Options. Setup a new Admin user account. Upon completion log out of your current account then log into the new account. If your problems cease, then consider switching to the new account and transferring your files to it - Transferring files from one User Account to another.
  7. Download and Install 10.13.1 High Sierra Update
  8. Reinstall OS X by booting from the Recovery HD using the Command and R keys. When the Utility Menu appears select Reinstall OS X then click on the Continue button.
  9. Erase and Install OS X Restart the computer. Immediately after the chime hold down the CommandandRkeys until the Apple logo appears. When the Utility Menu appears:
  1. Select Disk Utility from the Utility Menu and click on Continue button.
  2. When Disk Utility loads select the drive (out-dented entry) from the Device list.
  3. Click on the Erase icon in Disk Utility's toolbar. A panel will drop down.
  4. Set the Format type to Mac OS Extended (Journaled.)
  5. Click on the Apply button, then wait for the Done button to activate and click on it.
  6. Quit Disk Utility and return to the Utility Menu.
  7. Select Install OS X and click on the Continue button.

Nov 14, 2017 12:46 PM

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Nov 16, 2017 12:20 PM in response to BobKeepsUp In response to BobKeepsUp

Thanks, but there too many steps (that I don't know how) to do.

Can I re-install my previous OS?

Bob Kruse

Nov 16, 2017 12:20 PM

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Nov 21, 2017 6:59 AM in response to KiltedTim In response to KiltedTim

No, to the Time Machine backup. I worked my way through suggested steps (1) thru (5), testing after each step. But in the end found a different suggestion online. At:

System Preferences > Security & Privacy > General

I executed "Change Password .." and solved the first problem, and the second went away.

Nov 21, 2017 6:59 AM

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Question: I installed 10.13.1 but have two problems.