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How do I detect and remove malware from my Imac?

I experienced a popup alert informing me of a virus on my computer and that I should not use the computer forany online purchases. To get rid of it call a given number. The URL for the alert was huglomarketing.online/danger/main/index.html. Need advice on detecting and removing malware causing this fake alert. No matter what I did, it could not be deleted and kept coming back. Finally removed by hi-lighting the URL, pushing the "esc" key and pushing "delete" key.

iMac (Retina 4K, 21.5-inch, 2017), macOS High Sierra (10.13.1)

Posted on Nov 14, 2017 12:13 PM

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2 replies

Nov 14, 2017 1:03 PM in response to rekili

If you have problems dismissing the pop-up in Safari:


Fixing Safari from Popups

[The following comes from user stevejobsfan0123. I have made minor changes to adapt to this presentation.]


Fix Some Browser Pop-ups That Take Over Safari


Common pop-ups include a message saying the government has seized your computer and you must pay to have it released (often called "Moneypak"), or a phony message saying that your computer has been infected, and you need to call a tech support number (sometimes claiming to be Apple) to get it resolved. First, understand that these pop-ups are not caused by a virus and your computer has not been affected. This "hijack" is limited to your web browser. Also, understand that these messages are scams, so do not pay any money, call the listed number, or provide any personal information. This article will outline the solution to dismiss the pop-up.


Quit Safari


Usually, these pop-ups will not go away by either clicking "OK" or "Cancel." Furthermore, several menus in the menu bar may become disabled and show in gray, including the option to quit Safari. You will likely have to force quit Safari. To do this, press Command + option + ESC, select Safari, and press Force Quit.


Relaunch Safari


If you relaunch Safari, the page will reopen. To prevent this from happening, hold down the 'Shift' key while opening Safari. This will prevent windows from the last time Safari was running from reopening.


This will not work in all cases. The shift key must be held at the right time, and in some cases, even if done correctly, the window reappears. In these circumstances, after force quitting Safari, turn off Wi-Fi or disconnect Ethernet, depending on how you connect to the Internet. Then relaunch Safari normally. It will try to reload the malicious web page, but without a connection, it won't be able to. Navigate away from that page by entering a different URL, i.e. www.apple.com, and trying to load it. Now you can reconnect to the Internet, and the page you entered will appear rather than the malicious one.

How do I detect and remove malware from my Imac?

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