Activation Lock

Question

Level 1

4 points

Activation Lock

Hello,

I have a problem with my iPod. I did not use my iPod for more than two months, and today I tried to use it. I forgot the passcode for the iPod. I restored the iPod from my MacBook until I got stuck to the Activation Lock screen. I know the email of the activation lock, but I forgot the password. I tried many passwords that I use, but none worked. I tried to follow the steps from support page and it says this email is not an Apple ID. What should I do?

Thank you,

Shaima

iPod touch, iOS 10.3.3, Not sure about the operating system

Posted on Nov 14, 2017 1:13 PM

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Answer 1

Kappy

Level 10

361,741 points

Nov 14, 2017 1:18 PM in response to ShaimaBaluch

Forget Passcode or Restore Device

If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple

How to erase your iOS device & then set it up as a new device or restore it from backups

If the above doesn’t work for you, then:

Follow these steps to place your iOS device into recovery mode. If your iOS device is already in recovery mode, you can proceed immediately to step 6.

1. Disconnect the USB cable from the iPhone, iPad, or iPod touch and leave

one end of the cable connected to your computer's USB port.

2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds

until the red slider appears, then slide the slider. Wait for the device to turn off.

* If you cannot turn off the device using the slider, press and hold the

Sleep/Wake and Home buttons at the same time. When the device turns off,

release the Sleep/Wake and Home buttons.

3. While pressing and holding the Home button, reconnect the USB cable to the

device. The device should turn on. Note: If you see the battery charge warning,

let the device charge for at least ten minutes, and then start with step 2 again.

4. Continue holding the Home button until you see the "Connect to iTunes" screen.

When this screen appears you can release the Home button:

5. If necessary, open iTunes. You should see the following "recovery mode" alert:

6. Use iTunes to restore the device.

If you don't see the "Connect to iTunes" screen, try these steps again. If you see the "Connect to iTunes" screen but the device does not appear in iTunes, see this article and its related links.

For Problems With Your Apple ID

Forgot iCloud Password

Forgot Apple ID

iForgot Password - Apple ID

iForgot UserName - Apple ID

Apple ID - Apple Support

Manage your Apple ID primary, rescue, alternate, and notification email addresses

About your Apple ID email addresses

Get help with Apple ID

Contact Apple for help with Apple ID account security - Apple Support

What to do after you change your Apple ID email address or password - Apple Support

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Answer 2

Kappy

Level 10

361,741 points

Nov 14, 2017 1:19 PM in response to ShaimaBaluch

Ooops. You may also need this:

Reset Security Questions

Contact Apple for help with Apple ID account security

You may need to reach Apple’s Account Security department. If you cannot find your country or are not able to call, then complete this form and send it to them.

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