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Question: Iphone X Issue

I received my new iPhone X 4 days ago. I was checking my e-mail and received a call. As I tried to answer the phone screen shut down. I tried to reboot and would not work. I plugged it in to see if t was the battery and it took 30 min to turn on.


The screen Shows the Shut down, the Emergency and the SOS icons. The screen does not respond and buttons won't make it re start. Has anyone had this issue? Sprint could not help.

iPhone X, iOS 11.1

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Hi hvicuna,

I understand that your iPhone X has become unresponsive and you're unable to restart the device. I'd like to provide you with a resource that will help you troubleshoot this issue:

If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support
Cheers.

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Nov 15, 2017 11:04 AM in response to hvicuna In response to hvicuna

Hi hvicuna,

I understand that your iPhone X has become unresponsive and you're unable to restart the device. I'd like to provide you with a resource that will help you troubleshoot this issue:

If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support
Cheers.

Nov 15, 2017 11:04 AM

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Question: Iphone X Issue