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Question: Iphone 7 Apple ID problem

Hello! I have an Iphone 7. About a month ago I was managing the settings in messages. Suddenly the messages app crashed and I couldn't open it. I tried to restart/shut down the phone but it didn't help. Then I updated IOS to 11.1.1. but it also didn't solve the problem. Then I decided to totally reset my Iphone, which also didn't help. The messages app was still crashing all over again. Today I created new Apple ID and message app was working perfectly. I guess that the problem with the crashing messages app is in my Apple ID? Does anyone know how to fix it? Thank you.

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Nov 14, 2017 2:42 PM in response to tejava In response to tejava

Someone I know had this happen and I was able to sign in usingmy Apple ID. After a call to Apple Support and then being elevated to a tier 2 support person, it turned out it was a problem with their Apple ID. It took the software engineers 3-4 days to fix the problem. When calling Apple, make sure you tell them it is an Apple ID problem so you don't get charged.


There is a contact link.


Apple ID Support


Apple ID Support (2)


Apple Support by e-mail or chat Select your device, Battery, Power and Charging, then Power adapter not working to get a chat option.

Nov 14, 2017 2:42 PM

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Question: Iphone 7 Apple ID problem