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Level 1

6 points

External DVD drive has swallowed my DVD

I have had an external DVD drive that plugs into my Macbook Air for a few years and have never had problems with it but as off a couple of days ago my Macbook has stopped recognising the disc in it. This is stopping me ejecting the disc. I have performed all the suggested actions on the help pages included resetting my SMC but it is still not recognising that there is a disc inside the machine.

Can some help me in getting this removed?

MacBook Air (13-inch, Early 2014)

Posted on Nov 14, 2017 2:12 PM

Best reply

KiltedTim

Level 10

195,333 points

Posted on Nov 15, 2017 1:12 PM

If you haven't already done so. Shutdown your Mac. The power it on and hold down the mouse button/trackpad. In the case of an Apple drive, this will force the drive to perform an eject.

Check the manual for it. There is sometimes a physical emergency eject button. Sometimes inside the slot along one edge or another, that you can push with a paperclip to forcibly eject whatever might be in the drive.

If you can't find it, contact the manufacturer of the drive.

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External DVD drive has swallowed my DVD

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