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Question: My iphone 6s is lagging.

Please guide me to solve of the issue that my iphone 6s (ios 11.1.1) is lagging and the Apple logo is on the display since 16 hours!!! Like startup black screen with apple logo. I have no access to the phone at all.

iPhone 6s, iOS 11.1

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Nov 15, 2017 11:31 AM in response to Kaareem In response to Kaareem

Hello Kaareem!

Thanks for using the Apple Support Communities! I see from your post that your iPhone is stuck at startup and you're not able to use it. I can definitely understand how this can be a bother when you really need to use your iPhone. I'm sure I can provide you with some steps that can help you get your iPhone up and going again.

Take a look at these steps from this article called If your iPhone, iPad, or iPod touch won‘t turn on or is frozen :

If your device turns on but gets stuck during start up

If you see the Apple logo or a red or blue screen during startup, try these steps:

  1. Connect your device to a computer and open iTunes. If you don't have a computer, try to borrow one, or go to an Apple Store or Apple Authorized Service Provider for help.
  2. While your device is connected, force it to restart.
    • On an iPhone X, iPhone 8, or iPhone 8 Plus: Press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Then, press and hold the Side button until you see the recovery-mode screen.
    • On an iPhone 7 or iPhone 7 Plus: Press and hold the Side and Volume Down buttons at the same time. Keep holding them until you see the recovery-mode screen.
    • On an iPhone 6s and earlier, iPad, or iPod touch: Press and hold both the Home and the Top (or Side) buttons at the same time. Keep holding them until you see the recovery-mode screen.
  3. Don't release the buttons when you see the Apple logo. Keep holding until you see the recovery mode screen.
    User uploaded file
  4. When you get the option to restore or update, choose Update. iTunes will try to reinstall iOS without erasing your data.
    User uploaded file

iTunes will download the software for your device. If it takes more than 15 minutes, your device will exit recovery mode and you'll need to repeat steps 2 and 3.

User uploaded file

If you need more help

Contact Apple Support to set up service if you have any of these issues:

  • You still see a black screen after charging, force restarting, or following the steps in this article.
  • You see a black screen, but you can hear alerts, sounds, and vibrations.
  • The screen remains black, but the device chirps when you unmute it and connect it to power.
  • Your screen is on, but it doesn't respond when you tap, slide, or try other gestures.
  • You can't force your device to restart because a button is broken or stuck.
  • Your device is stuck on the Apple logo, displays a solid color, or isn't recognized in iTunes.

Nov 15, 2017 11:31 AM

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Question: My iphone 6s is lagging.