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Question: iTunes will not sync my entire music library to my phone

Hoping someone can help with this issue. I've synced my phone with iTunes (finally added my music). However, about 1%, give or take, of my library does not sync over to my phone. When I go to "On my device", the songs that didn't sync are listed in gray with a dotted line circle to the left. Any ideas on what to do to fix? I've reset the phone. I've removed all songs and re-added. Nothing has worked. What am I missing?

iPhone 7 Plus, iOS 11.1

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Nov 18, 2017 7:01 AM in response to JWPeace In response to JWPeace

You could try the following all-purpose steps for dealing with erratic device or sync behaviour. They assume that all of the content you want on the device is in your library ready for restoring. If it isn't see Recover your iTunes library from your iPod or iOS device first. I would also recommend you copy everything out of the camera roll if you haven't already.

  1. Backup device to iTunes.
  2. Restore as a new device.
  3. Restore the backup you made earlier.

Use an encrypted backup (*) if you want to preserve passwords, Wi-Fi settings, web history and health data where appropriate. I also suggest syncing with a selection of playlists (unless you're using iCloud Music Library) rather than manually adding content as, if nothing else, the process above is easier to do if you ever have to go through it again.

(*) The downside with backup encryption is that if you forget the password when you need it again, which could be years later, you may need to invoke a workaround to turn off encryption as shown in Disable iOS backup encryption, which can only help if your device is in a state that can backup to iCloud or is running iOS 11.


Nov 18, 2017 7:01 AM

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Question: iTunes will not sync my entire music library to my phone