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Question: Camera not working

Whenever I try to get on the camera, none of the buttons and options are responsive. I would open up the camera app and the screen would be fine but I can't switch to other options or use the button to take a photo. Even when I try go to my photo library app on my home screen , it doesn't even open, just a blank screen. So now I can't even look at my previous photos. What's happening ?

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Answer:
Answer:

First, force restart your phone:

  • iPhone 6 & earlier: Hold the HOME and SLEEP buttons at the same time until an Apple logo appears
  • iPhone 7 and 7Plus: Hold the VOLUME DOWN and SLEEP buttons at the same time until an Apple logo appears
  • iPhone 8 and 8Plus: Quickly press VOLUME UP, then VOLUME DOWN, the hold the SLEEP button until an Apple logo appears


If that doesn't resolve the problem use the Contact Support link at the top of this page to arrange for an Apple evaluation of your phone.

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Question marked as Apple Recommended

Nov 14, 2017 5:43 PM in response to Mauleitau In response to Mauleitau

First, force restart your phone:

  • iPhone 6 & earlier: Hold the HOME and SLEEP buttons at the same time until an Apple logo appears
  • iPhone 7 and 7Plus: Hold the VOLUME DOWN and SLEEP buttons at the same time until an Apple logo appears
  • iPhone 8 and 8Plus: Quickly press VOLUME UP, then VOLUME DOWN, the hold the SLEEP button until an Apple logo appears


If that doesn't resolve the problem use the Contact Support link at the top of this page to arrange for an Apple evaluation of your phone.

Nov 14, 2017 5:43 PM

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Question: Camera not working