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Question: Help deciphering my etrecheck

I have a 2010 macbook pro. It has been slowing down for quite some time but after this most recent software update it has gotten slow to the point I cannot use it. Each click takes at least 15 seconds to process or longer, always with the beachball. It affects any apps as well as my internet function. I've run an etrecheck and am looking for any advice on things that might help me recover some functionality! (The university I am currently at requires antiviral software to access their wireless network so that is why I have that) 😟 Thanks in advance!

EtreCheck version: 3.4.6 (460)

Report generated 2017-11-14 20:39:01

Download EtreCheck from https://etrecheck.com

Runtime: 9:48

Performance: Below Average

Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.

Click the [Clean up] link to delete unused files.

Problem: Computer is too slow


too slow and beach balling

Hardware Information: ⓘ

MacBook Pro (13-inch, Mid 2010)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Pro - model: MacBookPro7,1

1 2.4 GHz Intel Core 2 Duo (Duo) CPU: 2-core

4 GB RAM Upgradeable - [Instructions]


2 GB DDR3 1067 MHz ok


2 GB DDR3 1067 MHz ok

Handoff/Airdrop2: not supported

Wireless: en1: 802.11 a/b/g/n

Battery: Health = Replace Soon - Cycle count = 1259

iCloud Quota: 133 MB available (Low!)

Video Information: ⓘ

NVIDIA GeForce 320M - VRAM: 256 MB

Color LCD 1280 x 800

Disk Information: ⓘ

TOSHIBA MK2555GSXF disk0: (250.06 GB) (Rotational)

[Show SMART report]

EFI (disk0s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB

Macintosh HD (disk0s2 - Journaled HFS+) / [Startup]: 249.20 GB (138.11 GB free)

(disk0s3) <not mounted> [Recovery]: 650 MB


USB Information: ⓘ


Apple Inc. BRCM2046 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Computer, Inc. IR Receiver

Apple Inc. Apple Internal Keyboard / Trackpad



Apple Internal Memory Card Reader


Apple Inc. Built-in iSight

System Software: ⓘ

macOS High Sierra 10.13.1 (17B48) - Time since boot: about one day

Gatekeeper: ⓘ

Mac App Store and identified developers

Clean up: ⓘ

~/Library/LaunchAgents/com.apple.CSConfigDotMacCert-[redacted]@me.com-SharedSer vices.Agent.plist

/System/Library/Frameworks/CoreServices.framework/Frameworks/OSServices.framewo rk/Versions/A/Support/CSConfigDotMacCert -l ~/Library/Logs/CSConfigDotMacCert.log -u [redacted]@me.com -t SharedServices -s

Executable not found!

One orphan file found. [Clean up]

Kernel Extensions: ⓘ

/Library/Application Support/Avast/components/fileshield/unsigned

[loaded] com.avast.FileShield (3.0.0 - SDK 10.9) [Lookup]

/Library/Application Support/Avast/components/proxy/unsigned

[loaded] com.avast.PacketForwarder (2.1 - SDK 10.11) [Lookup]

System Launch Agents: ⓘ

[not loaded] 10 Apple tasks

[loaded] 168 Apple tasks

[running] 90 Apple tasks

[killed] 20 Apple tasks

20 processes killed due to insufficient RAM

System Launch Daemons: ⓘ

[not loaded] 37 Apple tasks

[loaded] 180 Apple tasks

[running] 93 Apple tasks

[killed] 21 Apple tasks

21 processes killed due to insufficient RAM

Launch Agents: ⓘ

[loaded] 6H4HRTU5E3.com.avast.passwords.Agent.plist (AVAST Software a.s. - installed 2017-08-21) [Lookup]

[running] Safe.Connect.client.plist (? 4478ee60 9134390f - installed 2017-11-14) [Lookup]

[running] com.avast.osx.secureline.update-agent.plist (AVAST Software a.s. - installed 2017-10-25) [Lookup]

[loaded] com.avast.osx.secureline.userinit.plist (Shell Script 2fc1004f - installed 2017-10-25) [Lookup]

[running] com.avast.update-agent.plist (AVAST Software a.s. - installed 2017-09-23) [Lookup]

[loaded] com.avast.userinit.plist (Shell Script bb25154c - installed 2017-09-23) [Lookup]

[loaded] com.epson.esua.launcher.plist (EPSON - installed 2015-04-20) [Lookup]

[loaded] com.oracle.java.Java-Updater.plist (? a701af85 72ac4dde - installed 2017-11-02) [Lookup]

Launch Daemons: ⓘ

[loaded] 6H4HRTU5E3.com.avast.passwords.AgentXPC.plist (AVAST Software a.s. - installed 2017-08-21) [Lookup]

[running] Safe.Connect.plist (? 19fdb7fe 9e10863f - installed 2017-11-14) [Lookup]

[loaded] com.adobe.fpsaud.plist (? 2afb3af7 a56d5fc2 - installed 2017-10-25) [Lookup]

[not loaded] com.apple.installer.cleanupinstaller.plist (? 1963bf56 0 - installed 2017-11-02)

[loaded] com.avast.init.plist (Shell Script fc55b6fa - installed 2017-09-23) [Lookup]

[loaded] com.avast.osx.secureline.init.plist (Shell Script 1bda83b1 - installed 2017-10-25) [Lookup]

[loaded] com.avast.osx.secureline.uninstall.plist (Shell Script ba7a0061 - installed 2017-10-25) [Lookup]

[loaded] com.avast.osx.secureline.update.plist (Shell Script f50a649c - installed 2017-10-25) [Lookup]

[loaded] com.avast.uninstall.plist (Shell Script 22f94791 - installed 2017-09-23) [Lookup]

[loaded] com.avast.update.plist (Shell Script d6c32197 - installed 2017-09-23) [Lookup]

[loaded] com.macpaw.CleanMyMac3.Agent.plist (MacPaw Inc. - installed 2016-12-11) [Lookup]

[loaded] com.malwarebytes.HelperTool.plist (Malwarebytes Corporation - installed 2017-01-07) [Lookup]

[loaded] com.oracle.java.Helper-Tool.plist (Shell Script e3fefdd2 - installed 2017-09-05) [Lookup]

User Launch Agents: ⓘ

[failed] com.apple.CSConfigDotMacCert-[redacted]@me.com-SharedServices.Agent.plist (? ? ? - installed 2010-08-11) - /System/Library/Frameworks/CoreServices.framework/Frameworks/OSServices.framewo rk/Versions/A/Support/CSConfigDotMacCert: Executable not found!

[loaded] com.avast.home.userinit.plist (Shell Script f54a238f - installed 2017-09-23) [Lookup]

[loaded] com.avast.osx.secureline.home.userinit.plist (Shell Script 3576575a - installed 2017-10-25) [Lookup]

[failed] com.facebook.videochat.[redacted].plist (Apple, Inc. - installed 2017-11-02)

[loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-09-27) [Lookup]

[running] com.spotify.webhelper.plist (Spotify - installed 2017-11-14) [Lookup]

User Login Items: ⓘ

Google Drive Application

(/Applications/Google Drive.app)

Calendar Application


Spotify Application


6H4HRTU5E3.com.avast.osx.secureline.avastsecurelinehelper SMLoginItem - Hidden (AVAST Software a.s. - installed 2017-10-20)

(/Applications/AvastSecureLine.app/Contents/Library/LoginItems/6H4HRTU5E3.com.a vast.osx.secureline.avastsecurelinehelper.app)

Internet Plug-ins: ⓘ

iPhotoPhotocast: 7.0 (installed 2010-10-22)

FlashPlayer-10.6: (installed 2017-11-14) [Lookup]

QuickTime Plugin: 7.7.3 (installed 2017-10-25)

Flash Player: (installed 2017-11-14) [Lookup]

CouponPrinter-FireFox_v2: 1.1.10 (installed 2013-08-24) [Lookup]

OfficeLiveBrowserPlugin: 12.3.6 (installed 2013-04-17) [Lookup]

PepperFlashPlayer: (installed 2017-11-14) [Lookup]

Silverlight: 5.1.10411.0 (installed 2012-07-28) [Lookup]

DirectorShockwave: 12.1.8r158 (installed 2015-04-16) [Lookup]

JavaAppletPlugin: Java 8 Update 151 build 12 (installed 2017-11-02) Check version

3rd Party Preference Panes: ⓘ

Flash Player (installed 2017-10-25) [Lookup]

Java (installed 2017-11-02) [Lookup]

Time Machine: ⓘ

Time Machine not configured!

Top Processes by CPU: ⓘ

20% kernel_task

7% photoanalysisd

6% WindowServer

3% sandboxd

2% spindump

Top Processes by Memory: ⓘ

800 MB scManagerD

473 MB kernel_task

316 MB firefox

176 MB plugin-container

103 MB plugin-container

Top Processes by Network Use: ⓘ

Input Output Process name

102 KB 57 KB mDNSResponder

26 KB 9 KB netbiosd

4 KB 4 KB apsd

4 KB 762 B com.avast.proxy

1 KB 983 B kernel_task

Top Processes by Energy Use: ⓘ

20.70 helpd

7.42 spindump

6.34 WindowServer

2.44 AddressBookSourceSync

Virtual Memory Information: ⓘ

1.52 GB Available RAM

151 MB Free RAM

2.48 GB Used RAM

1.37 GB Cached files

121 MB Swap Used

Software installs (last 30 days): ⓘ

Adobe Flash Player: (installed 2017-10-16)

Adobe Pepper Flash Player: (installed 2017-10-18)

Adobe Flash Player: (installed 2017-10-25)

Adobe Pepper Flash Player: (installed 2017-10-25)

Java 8 Update 151: (installed 2017-11-02)

Adobe Flash Player: (installed 2017-11-14)

Adobe Pepper Flash Player: (installed 2017-11-14)

Install information may not be complete.

Diagnostics Events (last 3 days for minor events): ⓘ

2017-11-14 17:41:56 SafeConnect.app Crash [Open]

2017-11-14 15:40:30 Firefox.app High CPU use [Open] [Details]

2017-11-13 11:28:05 Last shutdown cause: 3 - Hard shutdown

MacBook Pro, macOS High Sierra (10.13.1)

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Nov 14, 2017 7:45 PM in response to amariej In response to amariej

why do you have Safe Connect? does a school or employer require it? if not you should remove it. On the memory section, it's daemon is using 800MB of RAM (for nothing).

If you are behind a Router you control, your computer is unreachable from the Internet.

Readers here suggest that to run ElCapitan or later smoothly, you need MORE than 4GB of RAM. Your Mac can support up to 16GB RAM if you have upgraded the firmware and use the correct modules.

Nov 14, 2017 7:45 PM

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User profile for user: amariej

Question: Help deciphering my etrecheck