Why isn’t my Cellular Data working?

Question

Level 1

4 points

Why isn’t my Cellular Data working?

My cellular data is not working but everybody else on my carrier(same family plan) is working. Ever since I got new iPhone + it has not worked. I can only use WiFi. My sister got the 8+ the same day as me and hers works.

Posted on Nov 14, 2017 6:10 PM

Reply

Answer 1

CarlAVII

Community Specialist

Nov 15, 2017 12:31 PM in response to Matthewv316

Hi Matthewv316,

Congratulations on your new iPhone! I understand that you are unable to connect to cellular data. I know how important it is to be able to connect to and use the cellular data on your device. The following article has steps to take for this situation:

If you see No Service or Searching on your iPhone or iPad

Try out those steps and let me know if it helps.

Take care.

Reply

Answer 2

madra31

Level 6

9,940 points

Nov 15, 2017 12:34 PM in response to Matthewv316

What have you done so far to fix the problem?

Have you toggled Airplane Mode on and then off?

Have you removed and replaced the sim?

Have you done a forced restart?

Reply

Answer 3

Nov 15, 2017 12:36 PM in response to Matthewv316

What did your carrier say when you talked to them?

Reply