Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Touch ID working for app login but NOT for unlock (iPhone 6S)

For some reason today I was suddenly unable to unlock my iPhone 6S using Touch ID. I updated to iOS 11.1.1 a few days ago but didn't make any changes to my OS or settings today.


I can still use Touch ID to log in to apps, download new apps, pay with Apple Pay, etc.


In Settings -> Touch ID & Passcode, the 'iPhone Unlock' toggle is greyed out, but the Apple Pay and iTunes & App Store toggles are active and turned on / green.


Any ideas about what might be wrong? Thanks!

iPhone 6s, iOS 11.1, iOS 11.1.1

Posted on Nov 14, 2017 8:01 PM

Reply
2 replies

There are no replies.

Touch ID working for app login but NOT for unlock (iPhone 6S)

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.