Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Question:

Question: Why can't I install High Sierra on a Mac Mini 5,2

The installation refuses to proceed once the download is complete saying the system is not supported. Is this because of the RAID array or something else?

Posted on

Reply

Page content loaded

Nov 14, 2017 9:52 PM in response to den.thed In response to den.thed

I've included what I think is relevant i.e. the errors and related information. I don't know what to do with it because I already have 16Gb RAM and I understand it won't take any more (and shouldn't need it anyway since I've already installed High Sierra on a MacAir with 4Gb and a MacBook with 8Gb.


EtreCheck version: 3.4.6 (460)

Report generated 2017-11-15 16:36:26

Download EtreCheck from https://etrecheck.com

Runtime: 22:31

Performance: Poor


Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.


Problem: Other problem

Description:

Unable to install High Sierra


Hardware Information:

Mac mini Server (Mid 2011)

[Technical Specifications] - [User Guide] - [Warranty & Service]

Mac mini - model: Macmini5,3

1 2 GHz Intel Core i7 (i7-2635QM) CPU: 4-core

16 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

8 GB DDR3 1600 MHz ok

BANK 1/DIMM0

8 GB DDR3 1600 MHz ok

Handoff/Airdrop2: not supported

Wireless: en1: 802.11 a/b/g/n

iCloud Quota: 140.91 GB available


Video Information:

Intel HD Graphics 3000 - VRAM: 512 MB

SONY TV 1360 x 768 @ 60 Hz


Disk Information:

ST1000LX015-1U7172 disk1: (1 TB) (Rotational)

[Show SMART report]

EFI (disk1s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB

(disk1s2) <not mounted> [RAID]: 999.86 GB

Boot OS X (disk1s3 - Journaled HFS+) <not mounted> : 134 MB


ST1000LX015-1U7172 disk0: (1 TB) (Rotational)

[Show SMART report]

EFI (disk0s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB

(disk0s2) <not mounted> [RAID]: 999.86 GB

Boot OS X (disk0s3 - Journaled HFS+) <not mounted> : 134 MB


System Launch Agents:

[not loaded] 8 Apple tasks

[loaded] 168 Apple tasks

[running] 104 Apple tasks

[killed] 5 Apple tasks

5 processes killed due to insufficient RAM


System Launch Daemons:

[not loaded] 30 Apple tasks

[loaded] 170 Apple tasks

[running] 110 Apple tasks

[killed] 7 Apple tasks

7 processes killed due to insufficient RAM


Time Machine:

Skip System Files: NO

Auto backup: YES

Volumes being backed up:

Server RAID Set: Disk size: 999.86 GB Disk used: 864.33 GB

Destinations:

Seagate Backup Plus Drive [Local]

Total size: 2.00 TB

Total number of backups: 18

Oldest backup: 9/11/17, 5:14 pm

Last backup: 15/11/17, 1:53 pm

Size of backup disk: Too small

Backup size 2.00 TB < (Disk used 864.33 GB X 3)


Top Processes by CPU:

11% WindowServer

3% kernel_task

1% Finder

1% cfprefsd

1% trustd


Top Processes by Memory:

1.13 GB kernel_task

1.11 GB softwareupdated

426 MB com.apple.WebKit.WebContent

424 MB Safari

377 MB com.apple.WebKit.WebContent


Top Processes by Network Use:

Input Output Process name

335 MB 185 MB mDNSResponder

27 MB 357 KB Mail

4 MB 2 MB Dropbox

1 MB 1 MB apsd

2 MB 55 KB netbiosd



Virtual Memory Information:

7.54 GB Available RAM

3.28 GB Free RAM

8.46 GB Used RAM

4.26 GB Cached files

49 MB Swap Used


Diagnostics Events (last 3 days for minor events):

2017-11-15 14:18:36 com.apple.WebKit.WebContent High CPU use [Open] [Details]

2017-11-13 11:24:45 Last shutdown cause: 0 - Power loss

Nov 14, 2017 9:52 PM

Reply Helpful

Nov 15, 2017 12:21 AM in response to Bill Bloggs In response to Bill Bloggs

I think I might have answered my own question but I see it's a 5,3 not a 5,2 and Apple RAID seems to be the block on installation.

Does anyone know if this will ever be fixed, or if there is a workaround (that won't take hours of reinstallation to do)?

Nov 15, 2017 12:21 AM

Reply Helpful

Nov 15, 2017 3:47 AM in response to Bill Bloggs In response to Bill Bloggs

I haven't worked with RAID arrays, but this partitioning

scheme seems odd to me:

EFI (disk1s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB

(disk1s2) <not mounted> [RAID]: 999.86 GB

Boot OS X (disk1s3 - Journaled HFS+) <not mounted> : 134 MB

Did you use a 3rd party app to set up your RAID?

An Apple set up RAID should not have any MS-DOS.

If this is the case, this custom partitioning may be preventing

your install.


Also, please post the full report. There may be some item you may not

consider "pertinent", but could cause all manner of problems. More often

than not, a lot of problems can be caused by the less obvious sources.

Nov 15, 2017 3:47 AM

Reply Helpful

Nov 15, 2017 1:23 PM in response to woodmeister50 In response to woodmeister50

I have Parallels installed as you will see, but it hasn't affected the other two installations where there was only one disc. I used Apple RAID to set up the Array but used standard SSD hybrid discs which were presumably originally formatted for MS. Oh, and it's now "beach balling" too. The discs check out OK when I scan them but I haven't used anything flash to do so.

Here goes:

EtreCheck version: 3.4.6 (460)

Report generated 2017-11-15 23:51:15

Download EtreCheck from https://etrecheck.com

Runtime: 17:15

Performance: Poor


Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.


Problem: Beachballing


Hardware Information:

Mac mini Server (Mid 2011)

[Technical Specifications] - [User Guide] - [Warranty & Service]

Mac mini - model: Macmini5,3

1 2 GHz Intel Core i7 (i7-2635QM) CPU: 4-core

16 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

8 GB DDR3 1600 MHz ok

BANK 1/DIMM0

8 GB DDR3 1600 MHz ok

Handoff/Airdrop2: not supported

Wireless: en1: 802.11 a/b/g/n

iCloud Quota: 140.91 GB available


Video Information:

Intel HD Graphics 3000 - VRAM: 512 MB

SONY TV 1360 x 768 @ 60 Hz


Disk Information:

ST1000LX015-1U7172 disk0: (1 TB) (Rotational)

[Show SMART report]

EFI (disk0s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB

(disk0s2) <not mounted> [RAID]: 999.86 GB

Boot OS X (disk0s3 - Journaled HFS+) <not mounted> : 134 MB


ST1000LX015-1U7172 disk1: (1 TB) (Rotational)

[Show SMART report]

EFI (disk1s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB

(disk1s2) <not mounted> [RAID]: 999.86 GB

Boot OS X (disk1s3 - Journaled HFS+) <not mounted> : 134 MB


USB Information:

USB20Bus

hub_device

USB2.0 Hub

HP External HDD

External HDD disk3: (999.5 GB)

HP SimpleSave (disk3s1 - NTFS) /Volumes/HP SimpleSave : 999.50 GB (217 KB free)

Virtual CD 4607 disk4: (804.4 MB)

(disk4s0) <not mounted> [partition_scheme]: 700 MB

(disk4s0s1) <not mounted> [partition_map]: 1 KB

HP Launcher (disk4s0s2 - HFS) /Volumes/HP Launcher : 903 KB (23 KB free)

USB2.0 Hub

Hewlett-Packard HP LaserJet P2015 Series

miscellaneous_device

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

USB20Bus

hub_device

Seagate Backup+ BK

Backup+ BK disk5: (2 TB)

EFI (disk5s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB

Seagate Backup Plus Drive (disk5s2 - Case-sensitive Journaled HFS+) /Volumes/Seagate Backup Plus Drive : 2.00 TB (295.30 GB free)

Apple Computer, Inc. IR Receiver


Thunderbolt Information:

Apple Inc. thunderbolt_bus


Virtual disks:

Server RAID Set (disk2 - Journaled HFS+) / [Startup]: 999.86 GB (292.50 GB free)

Physical disk: ST1000LX015-1U7172 999.86 GB (292.50 GB free)


System Software:

macOS Sierra 10.12.6 (16G1036) - Time since boot: about one hour


Configuration files:

/etc/hosts - Count: 1


Gatekeeper:

Mac App Store and identified developers


Kernel Extensions:

/Library/Extensions

[loaded] com.bitdefender.FileProtect (1.1 - SDK 10.11) [Lookup]

[loaded] com.bitdefender.SelfProtect (1.2.8 - SDK 10.8) [Lookup]

[loaded] com.bitdefender.TMProtection (5.0.0 - SDK 10.11) [Lookup]


/System/Library/Extensions

[not loaded] com.Belcarra.iokit.USBLAN_netpart (3.1.1 - SDK 10.6) [Lookup]

[not loaded] com.Belcarra.iokit.USBLAN_usbpart (3.1.1 - SDK 10.6) [Lookup]

[not loaded] com.RemoteControl.USBLAN.usbpart (3.1.1 - SDK 10.7) [Lookup]


/System/Library/Extensions/2.2.0/Belcarra.USBLAN_netpart.kext/Contents/Plug-Ins

[not loaded] com.belcarra.iokit.netpart.panther (1.6.3) [Lookup]


/System/Library/Extensions/2.2.0/Belcarra.USBLAN_usbpart.kext/Contents/Plug-Ins

[not loaded] com.belcarra.iokit.usbpart.panther (1.6.3) [Lookup]


/System/Library/Extensions/2.2.0/RemoteControl.USBLAN_usbpart.kext/Contents/Plu g-Ins

[not loaded] com.RemoteControl.USBLAN.panther (1.6.2) [Lookup]


System Launch Agents:

[not loaded] 8 Apple tasks

[loaded] 181 Apple tasks

[running] 89 Apple tasks

[killed] 7 Apple tasks

7 processes killed due to insufficient RAM


System Launch Daemons:

[not loaded] 30 Apple tasks

[loaded] 181 Apple tasks

[running] 98 Apple tasks

[killed] 8 Apple tasks

8 processes killed due to insufficient RAM


Launch Agents:

[running] com.bitdefender.antivirusformac.plist (Bitdefender SRL - installed 2017-10-06) [Lookup]

[loaded] com.hp.help.tocgenerator.plist (? 11d191c4 7c858001 - installed 2012-07-13) [Lookup]

[running] com.parallels.mobile.prl_deskctl_agent.launchagent.plist (Parallels, Inc. - installed 2017-08-18) [Lookup]


Launch Daemons:

[loaded] com.adobe.fpsaud.plist (? 2afb3af7 a56d5fc2 - installed 2017-10-26) [Lookup]

[not loaded] com.apple.installer.cleanupinstaller.plist (? ? ? - installed 2017-04-02)

[running] com.apple.[redacted]d.plist (? 77315927 a1a871d1 - installed 2017-06-23)

[loaded] com.bitdefender.AuthHelperTool.plist (Bitdefender SRL - installed 2017-10-06) [Lookup]

[running] com.bitdefender.agent.plist (Bitdefender SRL - installed 2017-09-20) [Lookup]

[loaded] com.bitdefender.upgrade.plist (Bitdefender SRL - installed 2017-09-22) [Lookup]

[loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2017-10-11) [Lookup]

[loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e fa937570 - installed 2013-06-13) [Lookup]

[loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2017-07-02) [Lookup]

[running] com.parallels.mobile.dispatcher.launchdaemon.plist (? ? ? - installed 2017-08-18) [Lookup]

[loaded] com.parallels.mobile.kextloader.launchdaemon.plist (Apple, Inc. - installed 2017-08-18)


User Launch Agents:

[loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist (Citrix Online LLC - installed 2017-11-06) [Lookup]

[running] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2017-08-11) [Lookup]

[loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-09-28) [Lookup]

[running] com.hp.devicemonitor.plist (HP Inc. - installed 2017-11-15) [Lookup]

[loaded] com.logmein.GoToMeeting.G2MUpdate.plist (Citrix Online LLC - installed 2017-11-06) [Lookup]

[running] com.parallels.mobile.startgui.launchagent.plist (Parallels, Inc. - installed 2017-11-15) [Lookup]

[running] org.Navionics.NavService.plist (? 3c0aafb2 5489415f - installed 2017-06-19) [Lookup]

[loaded] uk.co.markallan.clamxav.clamscan.plist (? 923e7637 cb586f2f - installed 2014-08-18) [Lookup]

[loaded] uk.co.markallan.clamxav.freshclam.plist (? 61ef45a2 cb586f2f - installed 2014-08-18) [Lookup]


User Login Items:

iTunesHelper Application - Hidden (? 0 - installed 2017-11-05)

(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

iTunes Folder

(~/Music/iTunes)

Dropbox Application

(/Applications/Dropbox.app)

Google Chrome Application

(/Applications/Google Chrome.app)

Parallels Toolbox Application

(/Applications/Parallels Toolbox.app)

Parallels Desktop Application - Hidden

(/Applications/Parallels Desktop.app)

HP Device Monitor SMLoginItem - Hidden (HP Inc. - installed 2017-11-05)

(/Library/Printers/hp/Frameworks/HPDeviceMonitoring.framework/Versions/1.0/Help ers/HP Device Monitor Manager.app/Contents/Library/LoginItems/HP Device Monitor.app)

LoginHelper SMLoginItem - Hidden (Apple, Inc. - installed 2017-08-20)

(/Applications/Memory Clean 2.app/Contents/Library/LoginItems/LoginHelper.app)


Internet Plug-ins:

FlashPlayer-10.6: 27.0.0.187 (installed 2017-11-15) [Lookup]

QuickTime Plugin: 7.7.3 (installed 2017-11-05)

Flash Player: 27.0.0.187 (installed 2017-11-15) [Lookup]

npDDRia: 0.0.14.5 (installed 2017-03-18) [Lookup]

SharePointBrowserPlugin: 14.7.7 (installed 2017-09-19) [Lookup]

PepperFlashPlayer: 27.0.0.187 (installed 2017-11-15) [Lookup]

JavaAppletPlugin: 15.0.1 (installed 2017-05-02) Check version


User internet Plug-ins:

CitrixOnlineWebDeploymentPlugin: 1.0.105 (installed 2013-04-26) [Lookup]


Safari Extensions:

[enabled] TrafficLight - Bitdefender SRL - http://trafficlight.bitdefender.com/ (installed 2017-07-25)

[not loaded] Open in Internet Explorer - Parallels - http://www.parallels.com (installed 2017-10-26)


3rd Party Preference Panes:

Flash Player (installed 2017-10-26) [Lookup]


Time Machine:

Skip System Files: NO

Auto backup: YES

Volumes being backed up:

Server RAID Set: Disk size: 999.86 GB Disk used: 707.36 GB

Destinations:

Seagate Backup Plus Drive [Local]

Total size: 2.00 TB

Total number of backups: 18

Oldest backup: 9/11/17, 5:14 pm

Last backup: 15/11/17, 1:53 pm

Size of backup disk: Too small

Backup size 2.00 TB < (Disk used 707.36 GB X 3)


Top Processes by CPU:

64% prl_vm_app

45% prl_client_app

43% prl_deskctl_agent

37% WindowServer

6% kernel_task


Top Processes by Memory:

3.28 GB prl_vm_app

1.18 GB kernel_task

467 MB prl_client_app

207 MB prl_deskctl_agent

170 MB mds_stores


Top Processes by Network Use:

Input Output Process name

1 MB 8 MB prl_deskctl_agent

8 MB 223 KB prl_naptd

392 KB 248 KB mDNSResponder

116 KB 216 KB Dropbox

134 KB 114 KB apsd


Top Processes by Energy Use:

67.62 prl_vm_app

8.52 WindowServer

8.38 prl_deskctl_agent

2.68 coreaudiod


Virtual Memory Information:

6.84 GB Available RAM

1.91 GB Free RAM

9.16 GB Used RAM

4.93 GB Cached files

21 MB Swap Used


Software installs (last 30 days):

Adobe Flash Player: (installed 2017-10-17)

Adobe Pepper Flash Player: (installed 2017-10-17)

Adobe Flash Player: (installed 2017-10-26)

Adobe Pepper Flash Player: (installed 2017-10-26)

Evernote: 6.13 (installed 2017-11-05)

AUSkey: (installed 2017-11-13)

Adobe Flash Player: (installed 2017-11-15)

Adobe Pepper Flash Player: (installed 2017-11-15)

OneDrive: 17.3.7078 (installed 2017-11-15)


Install information may not be complete.


Diagnostics Events (last 3 days for minor events):

2017-11-15 22:20:27 Last shutdown cause: 3 - Hard shutdown

2017-11-15 14:18:36 com.apple.WebKit.WebContent High CPU use [Open] [Details]

Nov 15, 2017 1:23 PM

Reply Helpful
User profile for user: Bill Bloggs

Question: Why can't I install High Sierra on a Mac Mini 5,2