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Question: Macbook Camera Keeps Freezing

Every since I updated to High Sierra, my Facetime HD Camera has been freezing. I have a late 2011 Macbook Pro and I haven't had any issue with it until this update.


Every time I open Facetime, Photobooth and Skype, it doesn't give me the error that "my camera isn't connected" it just freezes up. The camera's ability to work ranges, at times it will take a couple of minutes of working to freeze, other times the moment I open the application it freezes but the light remains on. However, there are times I open Facetime and it just give me a black screen but the green light is on. The green light indicates that its one and the system reports gives me the ID of the camera and other information about it, on the USB systems report it also indicates that the camera is there.


I have tried the PRAM and NVRAM reset. I have Clean uninstalled and reinstalled skype. I have used the terminal sudo killall VDCAssistant command and I am still having this issue.


Send help please 😟

MacBook Pro, macOS High Sierra (10.13.1), 2011

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Nov 16, 2017 5:27 PM in response to Chancy510 In response to Chancy510

Hi Chancy510!

I understand that your MacBook Pro camera is freezing, and I'm happy to help. To isolate this issue and help determine what's causing this issue, please test in a new user account on your Mac to see if it is working normally.

How to test an issue in another user account on your Mac

Thanks for using Apple Support Communities.


Cheers!

Nov 16, 2017 5:27 PM

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Dec 1, 2017 6:23 AM in response to Chancy510 In response to Chancy510

I have the exact same problem. MBP Late 2011; was working fine until High Sierra. It happens will all sorts of video-conference tools: Skype, Facetime, WebEx, Jabber, etc.


It is very annoying when you do lots of vide-conferencing for work.

Dec 1, 2017 6:23 AM

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Jan 3, 2018 7:36 PM in response to Chancy510 In response to Chancy510

I have a MacBook Pro that was brand new in Sept 2017 and I have the same issue, the camera will freeze spontaneously while using Skype, Zoom, FaceTime etc. I have to turn my camera off and back on and then it unfreezes for awhile and then it may freeze up a bit later or it might be fine for the rest of the call. Very Sporatic.

Jan 3, 2018 7:36 PM

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Question: Macbook Camera Keeps Freezing