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Question: I have notcied an unrecognised purchase through itunes. i have not made this pruchase

I did not make the purchase of $11:48 to Roblox. I do not know what that is and I would like my funds to be remitted back into my account.

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Nov 15, 2017 1:12 AM in response to Farrizro In response to Farrizro

You cannot reach Apple directly through these columns as they are manned by volunteers, users, much like yourself. However, we can help you … but do be aware that although Apple usually treat requests sympathetically where a genuine mistake has occurred, refunds are not a right.


On your electronic receipt you will see an invitation to ‘Report a problem’. Report what you say here as your problem and Apple will contact you.


If for some reason you do not have a receipt, follow the instructions in this Apple document where a similar ‘Report a problem’ link is offered. https://support.apple.com/en-gb/ht204084


Where subscriptions are concerned, you should try to spend a few moments reviewing this document which explains how you can view, change or cancel them. https://support.apple.com/en-gb/HT202039

Nov 15, 2017 1:12 AM

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Question: I have notcied an unrecognised purchase through itunes. i have not made this pruchase