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Question: iCloud files not found

I have 5 gb of storage, and I'm using 13 gb, but can only see less then 100 mb in my iCloud.


I've seen a lot of post talking about deleting files that are hidden on iCloud. But all the step-by-step solutions given there didn't help help me. There is just no way for me to delete these files.

I'm using a Macbook Pro and an Iphone 6s

iPhone 6s, iOS 11.1

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Nov 15, 2017 9:27 AM in response to veggel75 In response to veggel75

Other people have posted similar problems and after contacting iCloud support, found it was a server problem. iCloud support reset everything. You may have to politely ask for a level 2 person.


If necessary contact iCloud Support. You may have to try twice.


iCloud Support

Nov 15, 2017 9:27 AM

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Question: iCloud files not found