updated to Yosemite and lost all photos, excel files, documents, help

Question

Level 1

8 points

MacBook Pro, OS X Yosemite (10.10.5)

Posted on Nov 15, 2017 5:57 AM

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Answer 1

Level 8

42,554 points

Right well zero points for not making a backup before updating/ upgrading.

Did you update from a previous version of Yosemite, or did you upgrade from a previous version of Mac OS X?

If you upgraded from a previous version of Mac OS X did you do an over in place install or a clean install?

Have you set your iCloud preferences to save your Desktop & Documents to iCloud, and your your photos?

System Preferences> iCloud> iCloud Drive

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Answer 2

Level 8

42,554 points

What OS were you running before you upgraded?

How did you do the upgrade?

Did you make a backup before you upgraded?

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Answer 3

Level 1

8 points

Made the update thru the app, 10.10.5 version, and no to backup before the

update.

On Wed, Nov 15, 2017 at 12:07 PM, Apple Support Communities Updates <

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Answer 4

Level 1

8 points

Thanks for the help, yes zero points for the backup GOT IT. Apple support

resolved the operator error. But thanks for your help.

On Thu, Nov 16, 2017 at 3:44 AM, Apple Support Communities Updates <

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Answer 5

Level 10

684,039 points

If you would post what fixed the problem, it might help someone else.

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