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Question: Harddisk causes restarts

Hi everyone

So my MacBook 15" pro mid 2014 have recently been shutting down at complete random. When booting up again there is not the typical warning saying that "Your Mac shut down because of a problem..."

Ive tried doing a clean install but to no avail.

Ive taken it to the local authorised Mac repairment and we've narrowed it down to being the harddrive that is at faulty since we tried exchanging it with another and then it worked perfectly.

It also happens in SafeMode but a lot less so it would suggest a hardware issue and there is no report of a kernel panic...

Im currently running the latest update of OSX but it also occurred before HS


If more info is needed ask away...

MacBook Pro with Retina display, macOS High Sierra (10.13.1), Out of warranty

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Nov 15, 2017 8:54 AM in response to MacIsHard In response to MacIsHard

I don't see anything to indicate a failing hard drive. SMART reports no errors and the only problem in the Etrecheck report is WindowServer using high amount of CPU.

If you don't have a recent backup I would make one now.

You can try running Apple Diagnostics to check for hardware errors.

How to use Apple Diagnostics on your Mac - Apple Support

Other than that, I'm not sure what to suggest. Swapping out the hard drive would seem to be a solution judging by the results from the AASP doing the same. But I'd be reluctant to give up on a hard drive that shows no signs of failing.

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Nov 15, 2017 7:33 AM in response to MacIsHard In response to MacIsHard

If you've narrowed it down to a faulty hard drive, then the answer is to replace the hard drive.

You can run an EtreCheck report if you like (be sure to choose to show SMART status)

EtreCheck is a diagnostic tool that's very useful to us in finding problems. Also it will give us further specs on your Mac. After it runs post the log file here. It will contain no personal information.

Nov 15, 2017 7:33 AM

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Nov 15, 2017 8:01 AM in response to macjack In response to macjack

Heres smart status

=== START OF INFORMATION SECTION ===

Model Family: Apple SD/SM/TS...E/F SSDs

Device Model: APPLE SSD SM0256F

Serial Number: S1K4NYAG167916

LU WWN Device Id: 5 002538 655584d30

Firmware Version: UXM2JA1Q

User Capacity: 251,000,193,024 bytes [251 GB]

Sector Sizes: 512 bytes logical, 4096 bytes physical

Rotation Rate: Solid State Device

Device is: In smartctl database [for details use: -P show]

ATA Version is: ATA8-ACS T13/1699-D revision 4c

SATA Version is: SATA 3.0, 6.0 Gb/s (current: 6.0 Gb/s)

Local Time is: Wed Nov 15 16:57:47 2017 CET

SMART support is: Available - device has SMART capability.

SMART support is: Enabled



=== START OF READ SMART DATA SECTION ===

SMART overall-health self-assessment test result: PASSED



General SMART Values:

Offline data collection status: (0x00) Offline data collection activity

was never started.

Auto Offline Data Collection: Disabled.

Self-test execution status: ( 0) The previous self-test routine completed

without error or no self-test has ever

been run.

Total time to complete Offline

data collection: ( 0) seconds.

Offline data collection

capabilities: (0x5f) SMART execute Offline immediate.

Auto Offline data collection on/off support.

Abort Offline collection upon new

command.

Offline surface scan supported.


Self-test supported.

No Conveyance Self-test supported.

Selective Self-test supported.

SMART capabilities: (0x0003) Saves SMART data before entering

power-saving mode.

Supports SMART auto save timer.

Error logging capability: (0x01) Error logging supported.

General Purpose Logging supported.

Short self-test routine

recommended polling time: ( 2) minutes.

Extended self-test routine

recommended polling time: ( 10) minutes.



SMART Attributes Data Structure revision number: 40

Vendor Specific SMART Attributes with Thresholds:

ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE UPDATED WHEN_FAILED RAW_VALUE

1 Raw_Read_Error_Rate 0x001a 200 200 000 Old_age Always - 0

5 Reallocated_Sector_Ct 0x0033 100 100 000 Pre-fail Always - 0

9 Power_On_Hours 0x0032 099 099 000 Old_age Always - 3973

12 Power_Cycle_Count 0x0032 089 089 000 Old_age Always - 10767

169 Unknown_Attribute 0x0013 253 253 010 Pre-fail Always - 1709740920576

173 Wear_Leveling_Count 0x0032 190 190 100 Old_age Always - 73034825830

174 Host_Reads_MiB 0x0022 099 099 000 Old_age Always - 19359199

175 Host_Writes_MiB 0x0022 099 099 000 Old_age Always - 10353517

192 Power-Off_Retract_Count 0x0012 099 099 000 Old_age Always - 379

194 Temperature_Celsius 0x0022 064 064 000 Old_age Always - 36 (Min/Max 8/68)

197 Current_Pending_Sector 0x0022 100 100 000 Old_age Always - 0

199 UDMA_CRC_Error_Count 0x001a 200 200 000 Old_age Always - 0

240 Unknown_SSD_Attribute 0x0022 100 100 000 Old_age Always - 0



SMART Error Log Version: 1

No Errors Logged



SMART Self-test log structure revision number 1

No self-tests have been logged. [To run self-tests, use: smartctl -t]



SMART Selective self-test log data structure revision number 1

SPAN MIN_LBA MAX_LBA CURRENT_TEST_STATUS

1 0 0 Not_testing

2 0 0 Not_testing

3 0 0 Not_testing

4 0 0 Not_testing

5 0 0 Not_testing

Selective self-test flags (0x0):

After scanning selected spans, do NOT read-scan remainder of disk.

If Selective self-test is pending on power-up, resume after 0 minute delay.


AND here is the rest

Hardware Information:

MacBook Pro (Retina, 15-inch, Mid 2014)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Pro - model: MacBookPro11,2

1 2,2 GHz Intel Core i7 (i7-4770HQ) CPU: 4-core

16 GB RAM Not upgradeable

BANK 0/DIMM0

8 GB DDR3 1600 MHz ok

BANK 1/DIMM0

8 GB DDR3 1600 MHz ok

Handoff/Airdrop2: supported

Wireless: en0: 802.11 a/b/g/n/ac

Battery: Health = Normal - Cycle count = 732

iCloud Quota: 285 MB available


Video Information:

Intel Iris Pro - VRAM: 1536 MB

Color LCD 2880 x 1800


Disk Information:

APPLE SSD SM0256F disk0: (251 GB) (Solid State - TRIM: Yes)

[Show SMART report]

EFI (disk0s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB

(disk0s2) <not mounted> [APFS Container]: 250.79 GB


USB Information:

USB30Bus

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller


Thunderbolt Information:

Apple Inc. thunderbolt_bus


Virtual disks:

Macintosh HD (disk2s1 - APFS) / [Startup]: 250.79 GB (223.46 GB free)

Physical disk: disk0s2 250.79 GB (223.46 GB free)

(disk2s2) <not mounted> [Preboot]: 250.79 GB

Physical disk: disk0s2 250.79 GB

(disk2s3) <not mounted> [Recovery]: 250.79 GB

Physical disk: disk0s2 250.79 GB

(disk2s4) /Volumes/VM [VM]: 250.79 GB

Physical disk: disk0s2 250.79 GB


System Software:

macOS High Sierra 10.13.1 (17B48) - Time since boot: less than an hour


Gatekeeper:

Mac App Store and identified developers


System Launch Agents:

[not loaded] 8 Apple tasks

[loaded] 184 Apple tasks

[running] 96 Apple tasks


System Launch Daemons:

[not loaded] 38 Apple tasks

[loaded] 188 Apple tasks

[running] 103 Apple tasks


Launch Daemons:

[not loaded] com.apple.installer.osmessagetracing.plist (Apple, Inc. - installed 2017-10-25)

[not loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2017-11-14) [Lookup]

[not loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2017-11-08) [Lookup]


User Launch Agents:

[not loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-09-28) [Lookup]


User Login Items:

iTunesHelper Application (Apple, Inc. - installed 2017-10-31)

(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)


Internet Plug-ins:

QuickTime Plugin: 7.7.3 (installed 2017-09-21)


3rd Party Preference Panes:

None


Time Machine:

Time Machine not configured!


Top Processes by CPU:

77% WindowServer

3% com.apple.WebKit.WebContent

1% kernel_task

1% fontd

1% hidd


Top Processes by Memory:

821 MB kernel_task

420 MB com.apple.WebKit.WebContent

355 MB com.apple.WebKit.WebContent

330 MB WindowServer

208 MB com.apple.WebKit.WebContent


Top Processes by Network Use:

Input Output Process name

2 MB 136 KB com.apple.WebKit.Networking

5 KB 6 KB apsd

5 KB 5 KB mDNSResponder

7 KB 2 KB cloudd

4 KB 693 B com.apple.Safari.SearchHelper


Top Processes by Energy Use:

27.75 com.apple.WebKit

24.42 WindowServer

5.18 Safari

2.26 com.apple.WebKit.WebContent


Virtual Memory Information:

12.78 GB Available RAM

10.41 GB Free RAM

3.22 GB Used RAM

2.37 GB Cached files

0 B Swap Used

Nov 15, 2017 8:01 AM

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Question marked as Helpful

Nov 15, 2017 8:54 AM in response to MacIsHard In response to MacIsHard

I don't see anything to indicate a failing hard drive. SMART reports no errors and the only problem in the Etrecheck report is WindowServer using high amount of CPU.

If you don't have a recent backup I would make one now.

You can try running Apple Diagnostics to check for hardware errors.

How to use Apple Diagnostics on your Mac - Apple Support

Other than that, I'm not sure what to suggest. Swapping out the hard drive would seem to be a solution judging by the results from the AASP doing the same. But I'd be reluctant to give up on a hard drive that shows no signs of failing.

Nov 15, 2017 8:54 AM

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User profile for user: MacIsHard

Question: Harddisk causes restarts