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Question: A question about Touch ID

So my iPad has been bad with Touch ID since I got it. It was normal for the first w months, then Touch ID stopped working. I had to put my fingerprint in again. Now, I can’t even register my Touch ID. I made sure my thumb and the home button are completely dry, but it won’t register. It keeps saying that it failed like right after I put my finger o. The home button. The iPad has never taken any damage, and I got it from the Apple store. Does anyone know why this happens or how to fix it?

iPad Wi-Fi, iOS 11.1

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Do you have warranty left on it?


It could be that you have a defective Touch ID sensor/Home button.


Take it in to you local Apple Store's Genius bar to have it evaluated for free. If you're under warranty and the device is deemed by Apple as defective, it will be repaired or replaced. If no warranty, you'll be given other options/prices for repair.


Make a Genius Bar reservation here (You'll need your Apple ID to make the reservation):


http://www.apple.com/retail/geniusbar/

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Nov 15, 2017 10:00 AM in response to CalebjYT In response to CalebjYT

Do you have warranty left on it?


It could be that you have a defective Touch ID sensor/Home button.


Take it in to you local Apple Store's Genius bar to have it evaluated for free. If you're under warranty and the device is deemed by Apple as defective, it will be repaired or replaced. If no warranty, you'll be given other options/prices for repair.


Make a Genius Bar reservation here (You'll need your Apple ID to make the reservation):


http://www.apple.com/retail/geniusbar/

Nov 15, 2017 10:00 AM

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Nov 15, 2017 9:42 AM in response to CalebjYT In response to CalebjYT

You have a one-year warranty. If purchased new in May of 2017, you should still be well under warranty on it.

Make a reservation and take it in for evaluation.


Verify your warranty here: Check Your Service and Support Coverage - Apple Support

Nov 15, 2017 9:42 AM

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Nov 15, 2017 10:06 AM in response to CalebjYT In response to CalebjYT

The link mentioned above to check your warranty seems to not be reporting any info after the serial number and security code are entered and you click on the "Continue" button. You may want to start at:


Official Apple Support

Nov 15, 2017 10:06 AM

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Nov 15, 2017 10:11 AM in response to CalebjYT In response to CalebjYT

Word of warning...you should make a reservation. If you don't have one, you may be turned away or have to wait hours for them to get to you.


It's a free repair/replacement if Apple deems it's defective. They need to evaluate it fully to give you a valid answer. My say has no bearing in the matter.


Good luck to you.🙂

Nov 15, 2017 10:11 AM

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Nov 15, 2017 1:10 PM in response to SergZak In response to SergZak

yah, so, my friend told me to rub the home button with a towel slightly sprayed with hydrogen peroxide(since I don’t have any alcohol(I’m not 21)) and it worked. Now my Touch ID is just finicky about how I put my thumb on it. But thanks for helping me if I do break It, though!

Nov 15, 2017 1:10 PM

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Question: A question about Touch ID