Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.


Question: Why I don’t have videos when I upload media to my PC?!

Iploaded all media, because storage was full and then uploaded them to iCloud from PC! And deleted all media from iPhone storage thinking that all media including videos are uploaded! Now I have uploaded all photos but don’t have videos, please help!!!!

Posted on


Page content loaded

Nov 16, 2017 7:35 AM in response to AbolinaLV In response to AbolinaLV

Greetings AbolinaLV,

Thanks for reaching out to the Apple Support Communities.

I see that you imported all of your photo and video media to your PC, and then uploaded the media to iCloud. Afterwards, you then deleted the media from your iPhone storage thinking that the media was uploaded. Now, you can't find the videos that were uploaded. It's important to make sure that you have access to all of your important videos, so I'll be happy to help.

When you imported to your PC, did you import to Windows Photo Gallery using the steps in this support article:
Import photos and videos from your iPhone, iPad, or iPod touch

If so, please check your Windows Photo Gallery for these videos. Let me know if you're able to locate them.

Kind Regards.

Nov 16, 2017 7:35 AM

Reply Helpful
User profile for user: AbolinaLV

Question: Why I don’t have videos when I upload media to my PC?!