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Question:

Question: Slow to boot and USB-c issues

I have MBPro 13 inch touch bar 2017.

After upgrading to MacOS High Sierra, following started to happen:

1) Boot time is quite long... 2 min or more... used to be few seconds.


2) USB-C issues

Right UCB-C works fine... charges and recognizes my devices (disks, stick memory,

ethernet, display)

Left USB-C rear... won't charge nor recognizes devices

Left USB-C front... will charge, but not recognize devices

I had authorized repair place run their diagnostics and no H/W issues were found.

MacBook Pro (13-inch, 2017, 4 TBT3), macOS High Sierra (10.13.1)

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Answer:
Answer:

Just got my Macbook Pro back from the Apple repair...

Since I handed the machine right before Thanksgiving, it probably took longer... but my guess is that the work took about 5 business days(?)


According to the invoice I received following was replaced:


- Logic Board

- Top case with battery ANSI keyboard


So it sounds like they replace all the guts?


Because everything was still under warranty, zero charge to me. Otherwise it would've cost around $480.


So far I haven't found any issue with it... spending the almost entire day restoring stuff from Time Machine.

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Nov 15, 2017 10:37 AM in response to winhawk757 In response to winhawk757

For the boot time issue download and run Etrecheck. Copy and paste the results into your reply. Etrecheck is a diagnostic tool that was developed by one of the most respected users here in the ASC and recommended by Apple Support to provide a snapshot of the system and help identify the more obvious culprits that can adversely affect a Mac's performance.


Also boot into Safe Mode, Mac OS X: Starting up in Safe Mode,


For the USB port issue reset the SMC and PRAM according to these Apple documents: How to reset the System Management Controller (SMC) on your Mac - Apple Support and How to reset NVRAM on your Mac - Apple Support


Also boot into Safe Mode, Mac OS X: Starting up in Safe Mode, and check the ports from there. Reboot normally and try again.


User uploaded file

Nov 15, 2017 10:37 AM

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Nov 16, 2017 12:56 AM in response to Old Toad In response to Old Toad

I did the usual SMC and NVRAM reset... nothing works... i.e. still USB-c left side only issues


Tried safe mode... same UCB-C left side problem.


Then I tried clean install of High Sierra 10.13.1 Here's the read-out from EtreCheck

(Also was able to do clean install of Sierra 10.12.6 (It was shipped w/Sierra, I think... did an internet restore) EtreCheck seems to be clean too... )


EtreCheck version: 3.4.6 (460)

Report generated 2017-11-15 19:28:56

Download EtreCheck from https://etrecheck.com

Runtime: 1:51

Performance: Excellent


Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.


Problem: Other problem


Hardware Information:

MacBook Pro (13-inch, 2017, Four Thunderbolt 3 Ports)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Pro - model: MacBookPro14,2

1 3.1 GHz Intel Core i5 (i5-7267U) CPU: 2-core

16 GB RAM Not upgradeable

BANK 0/DIMM0

8 GB LPDDR3 2133 MHz ok

BANK 1/DIMM0

8 GB LPDDR3 2133 MHz ok

Handoff/Airdrop2: supported

Wireless: en0: 802.11 a/b/g/n/ac

Battery: Health = Normal - Cycle count = 7


Video Information:

Intel Iris Plus Graphics 650 - VRAM: 1536 MB

Color LCD 2880 x 1800


Disk Information:

APPLE SSD AP0256J disk0: (251 GB) (Solid State - TRIM: Yes)

(disk0s1) <not mounted> [EFI]: 315 MB

(disk0s2) <not mounted> [APFS Container]: 250.69 GB


USB Information:

USB30Bus

Generic 4-Port USB 2.0 Hub

Realtek USB 10/100 LAN

Apple Inc. iBridge

USB31Bus

Generic 4-Port USB 3.0 Hub

Lexar USB Flash Drive

USB Flash Drive disk3: (32.01 GB)

USEFUL (disk3s1 - Journaled HFS+) /Volumes/USEFUL : 32.01 GB (31.88 GB free)

Lexar USB Flash Drive

USB Flash Drive disk2: (64.02 GB)

Install macOS High Sierra (disk2s1 - Journaled HFS+) /Volumes/Install macOS High Sierra : 64.02 GB (58.63 GB free)


Thunderbolt Information:

Apple Inc. thunderbolt_bus


Virtual disks:

Macintosh HD (disk1s1 - APFS) / [Startup]: 250.69 GB (236.49 GB free)

Physical disk: disk0s2 250.69 GB (236.49 GB free)

(disk1s2) <not mounted> [Preboot]: 250.69 GB

Physical disk: disk0s2 250.69 GB

(disk1s3) <not mounted> [Recovery]: 250.69 GB

Physical disk: disk0s2 250.69 GB

(disk1s4) /private/var/vm [VM]: 250.69 GB

Physical disk: disk0s2 250.69 GB


System Software:

macOS High Sierra 10.13.1 (17B48) - Time since boot: less than an hour


Gatekeeper:

Mac App Store and identified developers


System Launch Agents:

[not loaded] 6 Apple tasks

[loaded] 181 Apple tasks

[running] 101 Apple tasks


System Launch Daemons:

[not loaded] 39 Apple tasks

[loaded] 167 Apple tasks

[running] 123 Apple tasks


Internet Plug-ins:

QuickTime Plugin: 7.7.3 (installed 2017-10-25)


3rd Party Preference Panes:

None


Time Machine:

Time Machine not configured!


Top Processes by CPU:

41% mds

39% mds_stores

21% com.apple.WebKit.WebContent

17% kernel_task

17% suggestd


Top Processes by Memory:

1.17 GB kernel_task

184 MB mds_stores

158 MB com.apple.WebKit.WebContent

93 MB EmbeddedOSInstallService

91 MB Dock


Top Processes by Network Use:

Input Output Process name

30 MB 383 B nsurlsessiond

4 MB 28 KB com.apple.WebKit.Networking

890 KB 11 KB Safari

31 KB 7 KB mDNSResponder

7 KB 10 KB EmbeddedOSInstallService


Top Processes by Energy Use:

44.30mds

32.22mds_stores

13.56com.apple.WebKit.WebContent

8.04WindowServer

5.78Safari


Virtual Memory Information:

11.54 GB Available RAM

9.15 GB Free RAM

4.46 GB Used RAM

2.40 GB Cached files

0 B Swap Used



E

Nov 16, 2017 12:56 AM

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Nov 16, 2017 8:20 AM in response to winhawk757 In response to winhawk757

When you test the other USB ports are you plugging in the devices directly into the port or are you using the USB hub? Do all your testing plugged directly into the port.


It appears it's time to make an appointment at the nearest Genius bar for a free diagnostic check of your MacBook Pro.

Nov 16, 2017 8:20 AM

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Nov 16, 2017 9:13 AM in response to Old Toad In response to Old Toad

USB is plugged in directly.


After spending an entire day doing several clean installs (both 10.12.6 and 10.13.1), still weird longer boot up plus the annoying not being able to use the left usb-c ports. Yup, time for Genius Bar...I've got an appointment this Sat.

Nov 16, 2017 9:13 AM

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Nov 18, 2017 3:39 PM in response to winhawk757 In response to winhawk757

Just came back from Genius Bar appointment.

Noted the following issues to the person assisting me:

1) Left side ucb-c port issues (both don't recognized devices, rear don't charge, front charges)

2) Slow boot after High Sierra update

3) Fast battery drain


Before the Genius Bar guy can run their own diagnostics, he discovered my machine is not accepting "critical update". This typically means firmware update was not being automatically accepted. He said this is a serious issue.


So he needed the machine to be looked at the repair shop. They will push the firmware update manually and then probably replace the main logic board (he guess there's h/w issue as far as usb-charging). Few days in the repair shop. I'll update again, when I get the repaired machine.

Nov 18, 2017 3:39 PM

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Question marked as Solved

Dec 1, 2017 10:55 PM in response to winhawk757 In response to winhawk757

Just got my Macbook Pro back from the Apple repair...

Since I handed the machine right before Thanksgiving, it probably took longer... but my guess is that the work took about 5 business days(?)


According to the invoice I received following was replaced:


- Logic Board

- Top case with battery ANSI keyboard


So it sounds like they replace all the guts?


Because everything was still under warranty, zero charge to me. Otherwise it would've cost around $480.


So far I haven't found any issue with it... spending the almost entire day restoring stuff from Time Machine.

Dec 1, 2017 10:55 PM

Reply Helpful
User profile for user: winhawk757

Question: Slow to boot and USB-c issues