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Question: iphone x not allowing face id for app store

noted with my new X that when we purchase on the app store or authorise a get app from the kids that its not allowing the face id to authenticate the for the store. previously it was working with fingerprint but since swapping other face id is working but not on apps.


even if i selves an app on the X it brings up a manual login pop up and no option for face ID. is there something more than the settings in Face ID and passcodes that i have misse

iPhone X, iOS 11.1

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Nov 16, 2017 8:52 AM in response to tim202 In response to tim202

Hello tim202,

Thank you for using Apple Support Communities!

I understand from your post that you have not been able to use Face ID to make purchases in the iTunes and App Stores. Make sure you have Face ID set up to be used in the iTunes and App Store. The following article has some information which you may find helpful:

Use Face ID on iPhone X - Apple Support

In the iTunes Store, App Store, and iBooks Store

To use Face ID to purchase content from the iTunes Store, App Store, and iBooks Store, go to Settings > Face ID & Passcode and make sure that iTunes & App Store is turned on. Then follow these steps:

  1. Open the iTunes Store, App Store, or iBooks Store, then tap something that you want to buy.
  2. When prompted to pay, double-click the side button, then glance at your iPhone X.
  3. Wait for Done and a checkmark to display.

You might be asked to enter your Apple ID password for the first purchase you make in the iTunes Store, App Store, or iBooks Store.

Let us know how it goes.

Best Regards.

Nov 16, 2017 8:52 AM

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Nov 16, 2017 9:25 AM in response to Starr.C In response to Starr.C

Thank you, it just needed to have the card authorised in the end. At first and even the first two purchases or downloads it only came up with the password box, then after a restart the next time it came up to log in and verify my card for purchases.

Now All is working well.. loving Face ID..

Nov 16, 2017 9:25 AM

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Question: iphone x not allowing face id for app store