Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Who are the mysterious Other Users?

We have a brand new MacBook Pro (13-inch, 2017, Two Thunderbolt 3 ports) running MacOS Sierra 10.12.6.


After two months' use by just the two of us, it is now reporting that we are "out of free space" or "disk low on space"!


A look within About This Mac reveals a mysterious entry under Manage Storage of Other Users reporting over 110GB of used space.


User uploaded file


I tried a chat with Apple, however, they just told me to clear browsers and cache, even though our own usage is under 7GB each!


What is using this 110GB that shows up in aqua on the Storage overview?


User uploaded file


Any suggestions please?

MacBook Pro, macOS Sierra (10.12.6)

Posted on Nov 15, 2017 12:11 PM

Reply
Question marked as Best reply

Posted on Nov 16, 2017 10:30 AM

I am happy to report that I have finally managed to solve this issue.


As expected, the data was being held in a file that was being hidden from view yet still counted in the usage.


After two stints with Apple Chat were unsuccessful, despite their best efforts (and I must say they were very helpful and patient), I managed to work out that the issue was not with Apple, but Third Party software.


Basically, when I purchased my MacBook Pro from Currys, I also got a TP cloud storage package with TKH (Team KnowHow). Now I still don't know the WHY, but the software was storing over 110GB of data on both user accounts, meaning 223GB of the drive was being used unnecessarily.


I found them in the Library within a folder called Livewire.


So, if anyone else is unfortunate enough to experience this, check for that hidden folder first.


It could save you hours of stress.


Thank you to Apple staff for their efforts and to Kappy as well, who I reckon was on the right lines, it was just down to me to find that rogue folder.

7 replies

There are no replies.

Who are the mysterious Other Users?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.