Black screen

Question

Level 1

8 points

Black screen

Hello! When using my iPhone I constantly meet with the problem of unlocking. The phone has a completely black screen during an incoming call and when unlocking the phone. The lock is removed only after pressing the "lock" key 2-3 times, and then the button "home".
In all other cases, the phone can not be unlocked! Also during a call, the black screen and the sound of the call itself, but after clicking above the combination, the caller is automatically reset. Please take a look at this problem and suggest ways to fix it!

Posted on Nov 15, 2017 1:26 PM

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Answer 1

Best reply

Leanne_68

Community Specialist

Nov 16, 2017 10:58 AM in response to Jamper92

Hello Jamper92.

Welcome to Apple Support Communities.

If I'm understanding correctly, your iPhone screen remains black and does not respond correctly when attempting to unlock the screen while on a call. I know how this can be a problem, and I'll be happy to help.

To get started, have you tried a restart? If not, give it a try. Here's how: Restart your iPhone, iPad, or iPod touch

Also, make sure that your iOS is up to date. Here's how: Update the iOS on your iPhone, iPad, or iPod touch

Let us know what happens and we'll take a closer look into this if necessary.

Cheers.

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Answer 2

Jamper92 Author

Level 1

8 points

Nov 16, 2017 10:01 PM in response to Leanne_68

Hello again! Yes, my iPhone 6 has been upgraded to the latest version of ios 11.1.1. and rebooted, as well as I did even full cleaning of the phone and nothing has changed. This problem occurred after the firmware of the phone up to version 10. But after each update, after each new version of ios, the black screen problem remained, so I decided to go to your support service for help.

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