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Time Capsule losing connection

I have a Time Capsule (it's a 2TB Time Capsule) and an Arris TM1602 modem from Optimum. The problem I'm having is that the Time Capsule will intermittently lose internet connection even though I can see that the modem is still online (all lights on the modem are blue, my fax machine connected to the modem has a dial tone AND I can plug a computer directly into the modem and get online). What's even more strange is that when this happens, my iphone x and ipad cannot connect to the time capsule even though they both see the wifi networks that the time capsule is putting out (both the iphone and ipad will display "No Internet Connection" in orange in the wifi settings of each device). I also have problems getting my MBP and MB to connect to the time capsule when this happens and the time capsule's light displays solid green the entire time.

I should also mention that I have already tried swapping out both the modem AND the time capsule (both for the same exact models, only new) and the problems intermittently persists. Is this an issue where this particular modem just doesn't play well with the Time Capsule? I've done some reading here and I saw some posts mention some compatibility issues with certain modems, but I'm not sure if this modem is one of the problematic ones. It is a modem only if that makes a difference.

Posted on Nov 15, 2017 2:57 PM

51 replies

Dec 13, 2017 7:19 AM in response to deanfromocean

So all of a sudden CCC is reporting errors after attempting the scheduled cloning task at night (first the error message was "CCC was unable to create the destination disk image" and now it's "The file sharing service reported that the requested sharepoint does not exist." I have made no changes whatsoever to my setup so I'm not sure why this is happening. Any ideas?

Nov 15, 2017 5:18 PM in response to LaPastenague

Speeds are supposed to be around 300Mbps down and 35Mbps up I believe but I usually don’t get near that.

Nov 26, 2017 1:14 PM in response to LaPastenague

Well this is the one they said would work. You’re saying that this definitely won’t work?

https://www.bestbuy.com/site/wd-my-cloud-home-2tb-personal-cloud-white/5990206.p ?skuId=5990206#spoke/reviews

Nov 27, 2017 9:20 AM in response to Bob Timmons

Other than reliability, which I’m assuming is the biggest reason since it’s been mentioned here more than once, are there any other reasons why CCC is a better option than TM?

Nov 28, 2017 12:10 PM in response to LaPastenague

Thank you! Can I assume I should follow the same procedure for my MBP as well? I see that there’s an updated tutorial available for the newer version of CCC, so I’ll just follow that.

Nov 29, 2017 6:32 AM in response to deanfromocean

Yes. Daily tasks will only take a few minutes unless you have added a lot of new data since the last backup.

Time Capsule losing connection