The App Store not working for me

Question

Level 1

12 points

The App Store not working for me

Past two days, I sign in and click "update" or "update all". The boxes grey out but nothing downloads. Any idea what's up?

Posted on Nov 15, 2017 2:40 PM

Reply

Answer 1

Ulexes138

Community Specialist

Nov 18, 2017 4:44 PM in response to allfive

Hello allfive,

Thanks for reaching out to the Apple Support Community. I understand you've had some trouble updating your Mac apps, and I have some information that may help.

Have a look at the articles below for some helpful troubleshooting steps.

Get help with the App Store on your Mac - Apple Support

If you run into any trouble, please reach out again.
Best Regards.

Reply

Answer 2

allfive Author

Level 1

12 points

Nov 20, 2017 6:15 AM in response to Ulexes138

Thanks, Ulexes138.

The problem sorted itself automatically after about a week. Internet connection was fine, ID was correct: the AppStore just stalled. The update process needed SMARTreporter to quit, and when that quit, the AppStore updates stalled for days. Restarts didn't help.

Just reporting this as a possible issue.

Thanks.

Reply