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Question: Can't Connect with Apple Support Communities

Each time I try to go http://discussions.apple.com/ I get a message saying that I "don't have permissions" to connect to this website. What the ....?

iPad Air Wi-Fi, iOS 10.1.1

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Nov 15, 2017 5:35 PM in response to Katie 'OConnell In response to Katie 'OConnell

Have you tried a hard reset of your iPad by holding down both the Home and sleep/wake buttons simultaneously until your iPad goes to black and restarts with Apple logo, then release the buttons?


Tried quitting your iOS web browser, then re-launching it?

Nov 15, 2017 5:35 PM

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Nov 16, 2017 3:28 AM in response to Katie 'OConnell In response to Katie 'OConnell

Hi Katie 'OConnell. Are you maybe using Private Browsing (black border) on the iPad? You cannot do that for this forum, because it relies on cookies. You should also check your Safari Settings, to be sure you allow cookies and Javascript (under Advanced).

Nov 16, 2017 3:28 AM

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Nov 25, 2017 12:16 PM in response to MichelPM In response to MichelPM

I did a hard reset about 2 weeks ago when it appeared that my iPad had completely died. I took it to the Apple Store and it was reset at the Genius Bar and came back to life, with all settings at factory default.


Had to spent some time getting things back to normal again so I'm loathe to take that route again ... unless it's a last resort.

Nov 25, 2017 12:16 PM

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Nov 25, 2017 12:22 PM in response to Katie 'OConnell In response to Katie 'OConnell

You’re confusing a simple a quick hard reset (holding down both the Home and sleep/wake buttons simultaneously until your iPad goes to black and restarts with Apple logo, then release the buttons) with a more complicated erase and restore OR a Reset of ALL settings in Settings app, under General, Reset, which resets all iOS settings back to factory iOS default settings.

Nov 25, 2017 12:22 PM

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Question: Can't Connect with Apple Support Communities