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Teachers cannot view screens in Apple Classroom 2.1 if iPad is at iOS 11.1 or higher

We've discovered a problem when a teacher is viewing iPad screens in Apple Classroom version 2.1. If the student's iPad is at iOS 11.1 or higher (11.1.1), their iPad screen is shown as solid black, and cannot be viewed by the teacher in the Classroom app.


The teacher can still control the iPad (v. 11.1+). They can see app use by name, navigate or lock into an app - but cannot view the screen for the iPad. All other iPads in the room appear normally with screen views if their iOS is less than iOS 11.1.


The teacher's iPad is at version 11.1.1 and their Classroom app is version 2.1, and is consistent for other teacher iPads.

iPad Pro Wi-Fi, iOS 11.1, Apple Classroom

Posted on Nov 15, 2017 3:34 PM

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Posted on Nov 23, 2017 2:21 AM

Hi there, we are having exactly the same issues. Any iPad which has been updated to iOS 11.1 or above now only shows a black screen when a teacher attempts to view the screen in Classroom. We can still perform all other operations, including seeing the Apps students are using by icon only, but the screen viewer is consistently black.


This is the case for staff iPads on iOS 11.1.1 and iOS 11.1.2 - here's hoping that iOS 11.2 solves this as staff are losing faith in the tool, which has been absolutely superb until now...

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Question marked as Best reply

Nov 23, 2017 2:21 AM in response to LTripoli

Hi there, we are having exactly the same issues. Any iPad which has been updated to iOS 11.1 or above now only shows a black screen when a teacher attempts to view the screen in Classroom. We can still perform all other operations, including seeing the Apps students are using by icon only, but the screen viewer is consistently black.


This is the case for staff iPads on iOS 11.1.1 and iOS 11.1.2 - here's hoping that iOS 11.2 solves this as staff are losing faith in the tool, which has been absolutely superb until now...

Teachers cannot view screens in Apple Classroom 2.1 if iPad is at iOS 11.1 or higher

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